Account Manager Media Global Client Solutions

Transperfect Los Angeles , CA 90009

Posted 2 months ago

TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards.

Locations:US-Los Angeles, CA (5700 Wilshire)

The Media Global Client Solutions team is a global group of account management professionals who specialize in media localization. As an Account Manager, you will manage key client accounts and oversee the entire life-cycle of projects. You will oversee all aspects of project coordination (scoping, quoting, launching and management of all data, personnel and departments involved) from hand-off through project completion, to ensure on-time, on-budget, and quality delivery. As a successful Account Manager you will effectively establish and maintain excellent relationships with clients, sales and production teams worldwide.

Responsibilities:

  • Review and understand client orders and project deliverables, determine production milestones and preemptively flag any concerns and/or questions prior to kick-off.

  • Identify opportunities for clients to maximize the impact of their content by understanding end-use and target audience and advising on the best approach for localization

  • Collaborate with various members of the production and sales teams to assess the scope of work and produce cost estimates

  • Align with multiple production departments and technical teams to ensure deliverables meet or exceed quality and turnaround expectations.

  • Analyze delays and production hurdles and immediately escalate delays or roadblocks, whilst providing alternate solutions for approval.

  • Ensure billing and invoice queries are handled in a timely manner

  • Assist in planning ramp-up initiatives through collaboration with Vendor Management and Training Teams.

  • Monitor project statuses and KPIs. Prepare project reports, progress summaries, and/or related data.

  • Proactively identify potential client issues with ongoing projects

About You:

As a Media GCS Account Manager you are a:

  • Creative thinker You are curious and unafraid to ask questions

  • Hard worker You are industrious and diligent in everything you do

  • Innovator You are willing to initiate changes and introduce new ideas

Your experience includes:

  • Minimum Bachelor's degree

  • 1-3 years experience in a client-facing role in the media/audiovisual localization industry

  • Excellent written and verbal communication skills in English, other languages would be an asset

  • Exceptional problem solving and analytical skills

  • Strong interpersonal skills

  • Experience in a client facing role managing client expectations

  • Ability to work independently and manage time in a fast-paced environment

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Account Manager Media Global Client Solutions

Transperfect