Account Manager

Marten Transport Zionsville , IN 46077

Posted 2 months ago

PURPOSE:

Persons in this position would be responsible for ensuring the highest level of customer service. The Account Manager will be responsible for customer inquiries, load solicitations and service reporting. Account Manager will provide leadership and direction to Account Manager Associate to ensure the best service to our customers.

RESPONSIBILITIES:
1.Record details and direction on all loads booked for the assigned area.
2.Act as a substitute in the absence of Account Managers in other regions which is seamless and transparent to our customers.
3.Supervise and monitor trailer pools in the respected market.
4.Promptly secure loading and/or unloading appointments that optimize asset utilization and service expectations.
5.Communicate any problems encountered to the Regional Sales Director.
6.Aggressively pursue and expand knowledge of other positions and functions in an effort to broaden your own ability and scope as related to career development.
7.Maintain and monitor the service levels provided to Marten's customers as required and outlined by our Sales and Marketing department
8.Perform routine solicitations and follow up with designated accounts via person to person discussions as well as email and other electronic forms of communication.
9.Delegate duties and develop Account Manger Associates.
10. Other duties as assigned.

RELATIONSHIPS:

Daily interactions with customers, operations personnel, shippers, consignees, and sales.

ABILITIES/SKILLS REQUIRED:

Excellent verbal and written communication skills, ability to handle a fast pace work environment, ability to prioritize and handle multiple tasks at the same time, ability to solve problems efficiently, possess the character and communication skills necessary to build a positive relationship with our customers, computer experience necessary, Windows and Excel or similar programs, and a thorough understanding of Marten's overall marketing strategies.

PHYSICAL REQUIREMENTS:

Sitting for long periods, manual dexterity for data entry, stooping, bending for filing, light to moderate lifting, good listening and speaking ability, stamina.

EDUCATION/TRAINING REQUIRED:

Bachelor's degree in marketing or other related business major, or minimum 2 years in customer service field that included direct person to person relationship.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Store Manager (Retail)

Genuine Parts Company

Posted 4 days ago

VIEW JOBS 10/19/2019 12:00:00 AM 2020-01-17T00:00 Job Description Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity for you if you: Responsibilities * Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability * Know how to provide daily leadership and create and sustain a culture of employee engagement * Know the importance of partnering with your teammates in order to drive company owned store initiatives * Care about people and profit * Want to join a team where you can learn and grow your career the opportunities are endless! * A Day in the life: * Lead a successful team, support the store manager, and manage in our fast-paced retail stores * Manage store operations to maximize sales, profits and customer service * Build, coach, train and engage crew team to deliver superior levels of customer care and business results * Inventory protection, asset management, operational and safety issues * Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas * Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures * Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone Qualifications * High school diploma or equivalent. Technical or trade school courses or degree completion. * Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive. * Passion for delivering customer care and building long term relationships * Thrive off of working in a very fast paced and complex environment. * Knowledge of cataloging and/or inventory management systems * Ability to lift 60lbs in some situations * And if you have this, even better: * Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership. * Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience * Entirely customer-centric (external/internal) * ASE Certifications * NAPA Know How * Why NAPA may be the right place for you: * Outstanding health benefits and 401K * Stable company. Fortune 200 with a family feel * Company Culture that works hard, yet takes care of employees * Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team Additional information for you: NAPA has great careers for people with all backgrounds and interests. So if after reading this, you dont think that it is the perfect fit for you, check out a few of our cool day in the life career videos from our awesome employees by visiting NAPAautojobs.com. While on our career site, check out the list of the many other diverse roles we have as well. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Genuine Parts Company Zionsville IN

Account Manager

Marten Transport