Account Manager

Liveperson, Inc. New York , NY 10007

Posted 1 week ago

LivePerson is the global leader in digital communication solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship a conversational relationship with their millions of consumers.

Join this digital revolution and work on one of the biggest OpenStack cloud services in the world! We invest heavily in artificial intelligence, bots, big data technologies, real-time analytics and messaging solutions, all hosted on our dynamic open platform.

For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.

What Will You Own?

  • Drive growth by identifying upgrade opportunities and generating new revenues with existing customers.

  • Develop relationships to serve as a trusted consultant with customers to optimize their online engagement strategy.

  • Understand how to build and present a LivePerson sales story using data and insights.

  • Generate business plans to define your strategies and tactics.

  • Understand and adapt to LivePerson's ongoing product and technology developments.

  • Manage multiple cross-product opportunities and projects.

  • Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization.

What Do You Need for Success?

  • Tech savvy with good analytical skills.

  • Proven experience in sales.

  • A strong understanding of businesses and trends over the internet.

  • Customer oriented and excellent communication skills.

  • Excellent presentation skills.

  • Proven experience in customer facing roles, via telephone, web and face to face.

  • Understanding of e-commerce business needs.

  • Obsesses over the customer

  • Understanding of website building, HTML, JavaScript, ASP, etc. is a plus

  • Fast and autonomous learner

  • Proactive and wants to understand the process

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