Account Manager

JPL Creative Harrisburg , PA 17101

Posted 3 weeks ago

Overview

As an Account Manager, you show up each day ready to go all in. You collaborate with clients and internal teams to lead projects and drive results for our clients. Whether it's a social media initiative, a landing page, or a communications plan, you use your strong relationship building and time management skills to deliver the best possible product on time and on budget.

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Responsibilities

  • Build professional relationships with clients at all organizational levels while ensuring ongoing client satisfaction. Serve as the day-to-day contact for client stakeholders and decision makers.

  • Conduct periodic meetings with clients to review progress, strategy, satisfaction and new needs.

  • Manage the complete project lifecycle, from small websites, social media initiatives, print and video projects to integrated communications programs and campaigns.

  • Remain current on the client's business, marketing and competitive environments. Use this knowledge to propose new services and add-on initiatives that will help clients grow.

  • Work collaboratively with the client and project team, and under a lead strategist or manager's supervision, to develop communications plans, identify key deliverables, create timelines, write creative briefs and assign responsibilities

  • Manage and deliver projects and programs that are on time, on budget and on strategy for clients and profitable for JPL.

  • Proactively manage, all tactical aspects of the project: scope, issues/risks, schedule, budget, quality, communication, team and client relationship.

  • Work closely with the client, project team and lead strategist/ manager to define project/program requirements, recommend the appropriate approach and solution, and develop an accurate proposal/scope of work and budget estimate.

  • Develop strong internal relationships with creative and production team members and external firms, such as JPL's public relations and media partners.

  • Schedule and lead project meetings, clearly communicating agenda, objectives and results of meetings to all participants.

  • Track and report on progress of projects. Under the guidance and supervision of the lead strategist/manager, identify issues or actions required in order to ensure on time, on budget delivery of projects.

  • Manage project profitability and timelines, and keep the lead strategist/manager and other team members informed of changes.

  • Clearly communicate to JPL management issues that may affect scope, budget or timeliness of project delivery.

  • Review, test and proof deliverables prepared by team before presentation to the client.

Qualifications

  • Degree in marketing, communications or related field of study.

  • 3-5+ years of experience managing interactive projects and the development of communications programs through the entire project lifecycle, including planning, execution, reporting, budgeting, implementation, deployment, measurement and maintenance.

  • An ability to develop and foster long-term client relationships resulting in high client satisfaction, professional references and repeat business.

  • Experience managing projects and programs with a metrics-driven digital marketing emphasis and use of web technologies, optimization and mobile applications.

  • Experience working with clients and internal strategists/managers to develop communications plans, creative briefs and professional communications.

  • Client-centric work ethic and ability to foster a sense of teamwork among project team members and the client.

  • Strong leadership potential and the ability to motivate and foster teamwork.

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Account Manager

JPL Creative