Account Manager

Joerns Healthcare Charlotte , NC 28201

Posted 2 months ago

Position Summary

Account Managers will act as primary point of contact for Corporate Account facilities within their assigned territory. They will develop strong long-term relationships with key decision makers within their customers. Account managers will liaise between customers and internal teams to ensure the timely and successful delivery of our solutions according to customer needs and to improve the entire customer experience. Identify and communicate new business opportunities within existing customers and seek sales opportunities with new customers. In addition, the Account Manager monitors competitive activity and reports findings to their direct manager.


Major Duties & Responsibilities

  • Be primary point of contact and develop a trusted advisor relationship.

  • Communicate with customers, understanding their needs and explain product value.

  • Works closely in supporting the Corporate Accounts team with managing the ongoing relationships, customer issues and issue resolution.

  • 60% of time spent will be focused on retention, 20% on growth selling activities and the remaining 20% spent on planning and administrative responsibilities.

  • Effectively uses sales tools (CRM) to manage calendar, customer appointments and document sales call results.

  • Reviews customer utilization and formulary with stakeholders

  • Documents customer activity in a timely and accurate manner, including pre-call planning process and customer follow-up.

  • Demonstrates base-line product understanding and ability to provide both Joerns product demonstrations and in-servicing (knows what product best fits clinical need by market segment and customer formulary).

  • Maintain updated knowledge of industry, company products and services

  • Weekly travel, visiting and meeting with current customers to uncover same store sales to expand the business within each account

  • Supports field-based sales activities such as customer implementations, product in-servicing, product trials and product demonstrations.

  • Meet assigned quotas and Account Management monthly metrics

  • Must be able to travel 50% or more.

Required Education

Bachelors degree or equivalent experience

Required Skills & Experience

  • Demonstrates excellent time management, organizational and call execution skills.

  • Strong customer service skills.

  • Excellent written and verbal communication skills required.

  • Proficient with MS Office, MS Outlook and Sales Force (SFDC).

  • Strong strategic, analytical and problem-solving skills.

  • Ability to handle difficult or sensitive situations with diplomacy and tact.

  • Demonstrates professionalism in working with internal and external associates treating all issues and people fairly.

Preferred Skills, Experience & Education

  • Clinical background with additional sales background

  • Minimum 1 year of medical sales experience preferably in the post-acute market space

  • Familiar with Power BI

Joerns Healthcare is an Equal Opportunity Employer

About Joerns

Joerns Healthcare is a leading national distributor of therapeutic support surfaces, bariatric care equipment; negative pressure wound therapy systems, and safe patient handling solutions, products and services. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long term acute care, skilled nursing, rehabilitation facilities, and hospice.

We continually strive to provide the most exceptional service and solutions that deliver positive financial and clinical outcomes to our customers.

We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.


At Joerns Healthcare, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. In addition, the company offers a 401K program with a company match, and Flexible Spending Accounts. Our employees also receive Paid Vacation and Holidays.

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Account Manager

Joerns Healthcare