new york, ny
who we are
InnerWorkings is the leading marketing execution firm serving Fortune 500 brands across a wide range of industries. As a comprehensive outsourced enterprise solution, we leverage our proprietary technology, an extensive supplier network, and deep domain expertise to streamline the production of branded materials and retail experiences across geographies and formats.
At InnerWorkings, we reward sharp, unconventional thinkers who are motivated to create their own success. Our winning culture draws from employees who step up to the challenge of solving tough problems and making a difference. We dream big, so our clients can dream bigger.
In this client facing role for a globally recognized leader in the beer, wine, and spirits industry, the Account Manager will oversee the dedicated InnerWorkings team responsible for managing the proprietary technology for the account. The role will focus on managing the day-to-day activities of the account team and maintaining an effective relationship with key client stakeholders. The account team will enable the client to manage their end-to-end production processes, from product creation, effectively capturing demand, and cutting purchase orders.
Overall accountability for the team managing the technical solution
Run strategic client meetings
Build trusted relationships with clients, agencies, and suppliers
Collaborate with internal teams, including the Implementation and Operations teams
Oversee performance management and ensure accurate reporting
Liaison between the client and internal departments
Manage the continual development of tech solutions
Act as the escalation point for all service-level issues
Support new user training in collaboration with Technology Solutions Coordinator
3+ years of experience managing marketing or technology solutions in a manufacturing, agency, or client environment
2+ years of supervisory or management experience
Bachelor's degree in related discipline
Direct client-facing experience
Proven leadership experience with a high level of project management competency
Strong experience working with suppliers and agencies
Excellent communication and presentation skills
Highly proficient with MS Office software, with a high aptitude for Excel
Entrepreneurial minded with an internal drive to continuously hit goals and succeed
Experience excelling within fast paced, high energy environments
At InnerWorkings we understand that your life extends beyond the workplace. We value our employees and offer a variety of benefits including health and wellness, time off, volunteer opportunities and retirement plans designed to keep our employees at the top of their game and inspired to be a part of the InnerWorkings team.
InnerWorkings is an Equal Opportunity Employer.