Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Account Manager

Expired Job

Incomm Portland , OR 97228

Posted 2 months ago


InComm is a leading provider of cutting-edge prepaid products, services, and transaction technologies to retailers, brands, and consumers. InComm supports more than 450,000 points of distribution and helps retailers build prepaid card destinations, connect brands with new markets, and give consumers a simple, secure shopping experience.

Please visit our website for more information about InComm.

InComm Digital Solutions (IDS) redefines the connection between merchants and their customers through our stored value and mobile gifting solutions. As the pioneer of digital gift card delivery, IDS helps our customers leverage their gift card programs in new ways to drive sales. The IDS platform supports gift cards sales through e-commerce, social media, promotional, and B2B toolsets. Gift cards can be delivered physically by mail or digitally to a recipient's email or mobile device.

This position is located in our downtown Portland, OR offices. Please visit our website for more information about InComm Digital Solutions.

Benefits of joining our team:

  • Opportunity to solve interesting and challenging problems within a growing industry

  • Collaborative and supportive Agile environment

  • Continuous delivery culture and weekly production releases

  • Community of strong software professionals

  • Opportunities for career growth

  • Downtown high-rise location with lots of windows and good views

  • Healthy work environment, including in-suite bike storage, showers, and standing desks

  • Company provided snacks and catered lunch and breakfast once a week

  • Easy access to public transportation and company provided transit pass

About This Opportunity

InComm Digital Solutions is seeking a dynamic Account Manager to join our growing Account Management Team! Our new Account Manager will own a set of accounts and is responsible for all day to day support, including introducing and selling new products and strategic initiatives, for their accounts. The ideal candidate for this role will have demonstrated experience as a full-desk Account Manager, preferrably within a Tech or Fin-Tech company. Strong organizational and communication skills are mandatory.


  • Owns a set of accounts and is responsible for all day to day support and strategic execution of goals.

  • Build and strengthen the relationships with channel accounts, and serve as the channels' primary point of contact for InComm

  • Identify growth opportunities and expand our product offering in each channel to increase sales with managed accounts

  • Introduce and sell in new products and strategic initiatives.

  • Oversee implementation process for each new account.

  • Partner with internal operations staff and sales team to launch new accounts

  • Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback

  • Conduct scheduled calls with clients (frequency depends on client: weekly, monthly or quarterly).

  • Provide regularly scheduled updates to the Director of Account Management and broader sales team

  • Generate and communicate reports, both internal and external as directed by Director of Account Management.

  • Manage & negotiate margin schedule for each account.

  • Own submission process of ops and dev tickets internally

  • Work with internal operations and gift card team on all approvals through existing InComm structures.

  • 10% Travel, client visits and tradeshow attendance as directed by Director Management.

  • Other Tasks and Responsibilities as Assigned, including, but not limited to:

  • Contract evaluation and tracking across accounts

  • Renewal timing, exclusivity and termination provisions, etc.

  • Ad hoc analysis and forecasting based on actual sales information of existing, similar accounts and brands. Brand analysis to identify opportunities for brand expansion and underperforming brands

  • Periodic analysis on margins across accounts.

  • Account audits to compare InComm card sales to complete card portfolio offered by channels

  • Tracking of card introduction and sales of new, strategic brands and categories like digital content and open loop across accounts

  • As needed, auditing of pricing sheets (schedule 1) against actual margins in our admin system


  • BA/BS or 5+ years account management experience.

  • Experience managing medium to large national accounts in a technology or software company preferred.

  • Comfortable learning new technology/product lines in a highly innovative environment

  • Strong interpersonal skills, flexibility, and customer service orientation.

  • Strong time management skills

  • Creative thinking and problem solving skills to determine the best path forward in an environment where multiple solutions are possible.

  • Ability to work independently and in a team environment

  • Proven ability to consistently handle and prioritize multiple tasks across multiple clients

  • Excellent presentation and negotiation skills

  • Communicate effectively with business professionals.

  • Ability to sort, check, count, verify, and analyze numbers and reports.

  • Creation of reports and presentations.

  • Skill to resolve difficult or stressful customer service issues.

  • Proficient in Microsoft Office and other computer skills.

  • Preparation of routine administrative paperwork.

  • Knowledge of gift card products and fulfillment a plus

InComm is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race; color; religion; national origin; sex; sexual orientation; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.

  • This position is eligible for the Employee Referral Bonus Program
Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Account Manager

Ernst & Young LLP

Posted Yesterday

VIEW JOBS 7/16/2018 12:00:00 AM 2018-10-14T00:00 Join our Core BusinessServices (CBS) team and you will help support the important business enablementfunctions that keep our organization running strong. As a CBS professional, youwill work across teams to provide the knowledge, resources and tools that helpEY deliver exceptional quality service to our clients, win in the marketplaceand support EY's growth and profitability. Major teams within CBS includeFinance, Information Technology, Human Resources, Enterprise Support Services,Brand Marketing and Communications, Business Development, Knowledge and RiskManagement. Join our BusinessDevelopment team and you will support and execute go-to-market businessdevelopment and marketing strategies. As a Business Development professional,you'll work with account teams to build relationships with our clients, drivenew business and build revenue growth. With so many offerings,you have the opportunity to develop your career through a broad scope ofengagements, mentoring and formal learning. That's how we develop outstandingleaders who team to deliver on our promises to all of our stakeholders, and inso doing, play a critical role in building a better working world for ourpeople, for our clients and for our communities. Sound interesting? Well this isjust the beginning. Because whenever you join, however long you stay, theexceptional EY experience lasts a lifetime. Job Summary: The Global 360 (G360) AccountManager Assistant Director is responsible for working with the Global ClientService Partner (GCSP), Business Development Leader (BDL) and BusinessDevelopment Executive (BDE) to drive global account management; sales andprogram management; and account communications and administration. The AccountManager ensures that all locations and Service Lines of the firm are activelyengaged around our largest, most complex global accounts and that we deliver ExceptionalClient Service (ECS) in all internal and external encounters. The role managesone or more 360 accounts and works with the GCSP and global account team toachieve the goals for global revenue, margin and sales/pipeline. Key Responsibilities: Global account management: * Drives the key activities of EY's Account Management Framework (AMF) through use of Account Team Sites * Co-develops account strategy with account leadership and drive global execution of account plan * Drives service line planning activity and account integration * Prepares and facilitates account meetings * Responsible for follow-up on account actions by tracking progress against deadlines and driving activity * Understands both the clients business agenda and EY services to enable leveraging the global EY network to connect our clients to the right people * Develops and manages the account onboarding process and appropriate materials * Owns the Assessment of Service Quality (ASQ) process – develop the plan, attend interviews, drive action after interviews and year-end follow-up * Act as a project manager for specific account activity Sales and program management: * Manages the annual global revenue planning process with the G360 BDL and GCSP * Manages select client relationships (e.g., procurement) * Owns and manages the Client Relationship Management (CRM) process * Co-develops the account relationship strategy, including management of the global relationship map * Manages the account pipeline process and drive discipline across global team * Manages the pursuit process for opportunities, working closely with key partners * Executes win/loss debriefs * Identifies EY thought leadership and insights to be shared with the client Communication and administration: * Serves as a central point of contact for all information related to the account * Leverage EY resources to support the account, including: * Off-shore Account Coordinator(s) if applicable – pipeline management, financial analysis, sales cycle support, client research, plan management * EY Knowledge – Account Analysis, Quarterly earnings call summaries, travel packs on clients business, Account Team Site * Finance – Any financial needs of the account * Brand, Marketing and Communications – Account specific events, targeted thought leadership * Administrative Support – Meeting scheduling and any other administrative tasks * Global Sector/Industry – Identify market trends and EY insights * Serve as the knowledge steward of the account and with the assistance of EY Knowledge, connect global team to EY tools and client business issues * Lead connectivity of Account Managers/Coordinators locally and around the globe sharing best practice across EY account network To qualify, candidates must have: * Deep knowledge of account management processes and tools * Effective influencing and relationship building skills with strong executive presence * Excellent written, verbal, and presentation skills, including strong command of English * Strategic thinking and analytical skills * Leadership, facilitation, coaching and mentoring skills * Strong attention to detail and sound organizational skills; ability to manage multiple priorities simultaneously * Proactive self-starter with a committed team oriented attitude * Industry knowledge e.g., Financial Services beneficial * Advanced Microsoft Office (e.g. Word, Excel, PowerPoint) skills preferred * Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization * Strong business/commercial acumen * Understanding of major industry sector trends preferred * Proven ability to work and influence cross-functionally and geographically and with a broad range of internal and external stakeholders and departments * Experience in delivering client-focused solutions based on customer needs * Proven sound judgment and flexibility in balancing multiple project requirements, tight deadlines, and keeping people and projects moving on schedule, with high attention to detail * Ability to work flexible hours to prepare materials for clients * Ability to travel to the client and other EY offices; depending on the global nature of client, overseas travel maybe required * Professional Project Management certification preferred * Bachelor's degree (emphasis in Marketing or Business preferred) or equivalent relevant experience * Approximately 7 or more years of account management or similar relevant experience, ideally gained within a global multinational company * Professional Services experience preferred Ernst & Young LLP Portland OR

Account Manager

Expired Job