Incomm Portland , OR 97228
InComm is a leading provider of cutting-edge prepaid products, services, and transaction technologies to retailers, brands, and consumers. InComm supports more than 450,000 points of distribution and helps retailers build prepaid card destinations, connect brands with new markets, and give consumers a simple, secure shopping experience.
Please visit our website www.incomm.com for more information about InComm.
InComm Digital Solutions (IDS) redefines the connection between merchants and their customers through our stored value and mobile gifting solutions. As the pioneer of digital gift card delivery, IDS helps our customers leverage their gift card programs in new ways to drive sales. The IDS platform supports gift cards sales through e-commerce, social media, promotional, and B2B toolsets. Gift cards can be delivered physically by mail or digitally to a recipient's email or mobile device.
This position is located in our downtown Portland, OR offices. Please visit our website incommdigital.com for more information about InComm Digital Solutions.
Benefits of joining our team:
Opportunity to solve interesting and challenging problems within a growing industry
Collaborative and supportive Agile environment
Continuous delivery culture and weekly production releases
Community of strong software professionals
Opportunities for career growth
Downtown high-rise location with lots of windows and good views
Healthy work environment, including in-suite bike storage, showers, and standing desks
Company provided snacks and catered lunch and breakfast once a week
Easy access to public transportation and company provided transit pass
About This Opportunity
InComm Digital Solutions is seeking a dynamic Account Manager to join our growing Account Management Team! Our new Account Manager will own a set of accounts and is responsible for all day to day support, including introducing and selling new products and strategic initiatives, for their accounts. The ideal candidate for this role will have demonstrated experience as a full-desk Account Manager, preferrably within a Tech or Fin-Tech company. Strong organizational and communication skills are mandatory.
Owns a set of accounts and is responsible for all day to day support and strategic execution of goals.
Build and strengthen the relationships with channel accounts, and serve as the channels' primary point of contact for InComm
Identify growth opportunities and expand our product offering in each channel to increase sales with managed accounts
Introduce and sell in new products and strategic initiatives.
Oversee implementation process for each new account.
Partner with internal operations staff and sales team to launch new accounts
Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
Conduct scheduled calls with clients (frequency depends on client: weekly, monthly or quarterly).
Provide regularly scheduled updates to the Director of Account Management and broader sales team
Generate and communicate reports, both internal and external as directed by Director of Account Management.
Manage & negotiate margin schedule for each account.
Own submission process of ops and dev tickets internally
Work with internal operations and gift card team on all approvals through existing InComm structures.
10% Travel, client visits and tradeshow attendance as directed by Director Management.
Other Tasks and Responsibilities as Assigned, including, but not limited to:
Contract evaluation and tracking across accounts
Renewal timing, exclusivity and termination provisions, etc.
Ad hoc analysis and forecasting based on actual sales information of existing, similar accounts and brands. Brand analysis to identify opportunities for brand expansion and underperforming brands
Periodic analysis on margins across accounts.
Account audits to compare InComm card sales to complete card portfolio offered by channels
Tracking of card introduction and sales of new, strategic brands and categories like digital content and open loop across accounts
As needed, auditing of pricing sheets (schedule 1) against actual margins in our admin system
BA/BS or 5+ years account management experience.
Experience managing medium to large national accounts in a technology or software company preferred.
Strong interpersonal skills, flexibility, and customer service orientation.
Strong time management skills
Creative thinking and problem solving skills to determine the best path forward in an environment where multiple solutions are possible.
Ability to work independently and in a team environment
Proven ability to consistently handle and prioritize multiple tasks across multiple clients
Communicate effectively with business professionals.
Ability to sort, check, count, verify, and analyze numbers and reports.
Creation of reports and presentations.
Skill to resolve difficult or stressful customer service issues.
Proficient in Microsoft Office and other computer skills.
Preparation of routine administrative paperwork.
Knowledge of gift card products and fulfillment a plus
InComm is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race; color; religion; national origin; sex; sexual orientation; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.