Account Manager II

Account Manager II

What we need

Corpay is currently looking to hire an Account Manager II within our Corpay division. This position is located in Brentwood, TN. In this role, you will assist with all aspects of client relationships to ensure satisfaction and effective use of products and services. Associates may be assigned to a pool of customers, a specific customer base or functional area for support, retention and/or portfolio growth. Work directly with clients to provide day to day account support, problem resolution, research, and analysis. Respond to inbound emails, fax, chat and phone calls.

How We Work

As an Account Manager III you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN

• Company-issued equipment + remote access

• Hands on training

Role Responsibilities:

The responsibilities of the role will include:

• Completing the processing of customer requests with minimal assistance and maximum efficiency.

• Supporting activities may include account maintenance, order processing, user security, report generation, reconciliation, funding, and billing.

• Conducting regularly scheduled calls, presentations and/or on-site client visits to review business performance including training and education.

• Mastering complex back-office processing, and effective at proactively seeking customer impacting information and data, interpreting, acting, and updating data effectively, and demonstrating exceptional multi-tasking skills.

• Identifying and handling work with minimal supervision. Effectively mentoring others on standard processes and best practices.

• Primary escalation for contact center customer issues and processes. Acting as an internal resource for associate questions, caller escalations, and is a backup for other departments.

• Travel up to 20% could be required.

Qualifications & Skills

• Minimum High School diploma or equivalent is required, Associate or Bachelor's degree is preferred

• Knowledge of internal systems, process and procedures is a plus.

• Excellent level of personal organization

• Demonstrated, strong interpersonal skills, analytical skills, attention to detail, follow-up skills

• Excellent communication skills, both verbal and written in order to properly communicate our product offerings and functionality.

• Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner

• Highly responsive to calls and emails; utilizes available tools to track appointments and manage priorities.

• In-depth knowledge of products, services and systems; ability to proactively recommend best practices to clients.

• Proficient phone and computer skills

• Ability to answer and manage incoming and outbound work with other internal departments.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)

• Virtual fitness classes offered company-wide

• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time

• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)

• Philanthropic support with both local and national organizations

• Fun culture with company-wide contests and prizes

• Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer.

Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status

protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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Other details

• Job Family Account Management

• Pay Type Salary

• Employment Indicator Employee

Apply Now

• 5301 Maryland Way, Brentwood, TN 37027, USA