Account Manager II

Corvel Springfield , MA 01105

Posted 3 weeks ago

GENERAL DESCRIPTION

Provides customer services for one or more new or established accounts. Responsible for interacting with customers on an executive level and understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing excellent service, commitment to the customer, and introducing additional services.

The Local Account Manager:

Operates independently with direction from management

Introduces new services independently or with assistance as needed

Handles local or regional accounts

Handles a book of business up to $3m in revenue

REQUIRED EDUCATION/TRAINING

Bachelor's degree, national certification or equivalent in business or sales and marketing. Must have demonstrated past experience in management or supervision. Must have good computer and analytical skills.

PREFERRED EDUCATION/TRAINING

Training within the insurance industry, managed care, or related field.

ESSENTIAL JOB DUTIES

  • Revenue growth with existing accounts

  • Accounts Receivable

  • Responsible for all aspects of collections in conjunction with the respective operations management.
  • Client Stewardship- Responsible for conducting regular stewardship meetings and overseeing the integrity and delivery of client specific reports and information. Must perform in a consultative role identifying trends and providing CorVel solutions to market and business challenges.

  • Client Retention

  • Maintain continuous communication with customer(s) to ensure that all service expectations are identified and maintained. Communicate and engage senior management in account status, challenges and goals. Every national account and large account will have an RVP assigned as a senior operations representative to the account.
  • Surface issues or potential issues to appropriate members of the management and executive team proactively to remedy immediate concerns before they become issues. Maintain an open items matrix to document all issues and resolution.

  • Facilitate and coordinate internal customer set-up and external implementation.

  • Coordinate and attend customer meetings. Ensure appropriate CorVel participants are engaged.

  • Discuss, understand, and meet agreed upon standards as mutually determined by CorVel and customer.

  • Develop/maintain account service instructions/communicate to service staff and post on the Intranet.

  • Knowledge of CorVel's services and completion of all CorVel Product Training Modules

  • Manage contract renewals/price increases; coordinate with the AE and/or management team as appropriate.

  • Present information to assigned customers in an organized and persuasive fashion for contract renewals, service issue discussions, or additional product sales.

  • Regular attendance on the Monthly Account Manager Call.

  • Monthly account updates and all new service opportunities documented in Salesforce.com.

  • Follow CorVel policies and procedures.

  • Comply with all safety rules and regulations during work hours in conjunction with the Injury Illness Prevention Program (IIPP).

  • Requires regular and consistent attendance. Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP).

  • Additional duties may be assigned.

Application Instructions:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CorVel will be based on merit, qualifications and abilities. Except where required or permitted by law, employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex, national origin, ancestry, citizenship, age, handicap or disability, marital status, medical condition or any other characteristic protected by applicable law. Please be aware that CorVel generally does not review all applications submitted in response to job openings posted on the Internet because of the large volume of responses. Note to Employment Agencies: Please do not forward agency resumes. CorVel Corporation is not responsible for any fees related to unsolicited resumes.

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Account Manager II

Corvel