Account Manager II

Location: Houston, TX (Hybrid)

This is a hybrid position primarily based in Houston, TX. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

We give you a world of potential

Computershare Corporate Trust is built on a foundation of "Trust Makes it Work" - expertise, relationships, and innovation you can trust. When you join this dynamic team as an Account Manager II you will enjoy a career, teamwork, flexibility and leadership you can trust to help accelerate your personal and professional goals.

Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers as well as governments and institutions. We offer a wide range of services that fulfil our clients with a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms in North America.

Do you bring trusted experience to Computershare Corporate Trust? Do your strengths consist of a passion for numbers with high attention to detail and accuracy, excellent verbal, written, and interpersonal communication skills, ability to independently perform tasks within the Securities Admin Services lines of business?

If you're a match to those skills and have the passionate drive to be part of something truly amazing, while working on a diverse team and have the willingness to learn multiple tasks, then this is the perfect opportunity for you!

A role you will love

We are a global business with an entrepreneurial spirit, and we are proud of that. What that comes with is a fast-paced, technology-focused environment so you will be deadline-driven with the ability to adapt quickly and embrace the pace of change we often work at. You will also be an individual who can maintain a level of accuracy and professionalism while utilizing software in a traditional office environment.

As an Account Manager II, you will be focused on managing mid-to-large servicers and their portfolios, as well as, working side by side with team members across Residential Mortgage & Asset Backed Securities operations teams. You will also serve as the primary point of contact for servicer & portfolio related requests, issue resolution/escalation, and leading special projects as requested

Some of your key responsibilities may include:

• Representing CTS in developing and maintaining relationships with servicers and monitoring servicer compliance & performance.

• Collaborating with external parties and internal team members to find appropriate solutions for servicers' unique portfolio & servicing requirements

• Work with external parties & internal team members to perform contractual document reviews to ensure servicer compliance

• Recommend and implement process enhancements, introduce developments or solutions to meet or exceed business expectations

• Advanced Microsoft Excel and Access skills

What will you bring to the role?

As you've probably gathered by now, we are looking for somebody with a real passion for customer service and has the ability to work collaboratively with various stakeholders to achieve success.

Other key skills required for the role include:

• Minimum of 5 years of experience in one or a combination of the following areas: mortgages, trust, financial services, or account management is required

• Knowledge of Corporate Trust Services business & products

• Structured finance experience and familiarity with mortgage securitizations processes

• Experience with CDO Suite

• Legal Document experience

• Expertise in various systems, including Microsoft Excel

• Excellent verbal and written communication skills

• Ability to influence and interface with all levels of the organization

• Ability to manage multiple priorities, demonstrate flexibility and implement change

• Proven leadership skills

• Attention to detail and excellent organizational skills

• Works independently and displays a take charge attitude

• Advanced Microsoft Excel and Access skills

Rewards designed for you

Parental leave. We offer paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing. Our health and wellbeing rewards can be tailored to support you and your family, even your pets. These include medical, dental, vision and a wellness reimbursement.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Save for your future. We will support you along your retirement savings journey with 401k matching and tax-advantaged flexible spending plans that include healthcare, dependent care and commuter.

Income protection. To ease concerns when the unexpected occurs our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.

Employee Share Plan. Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares.

Extra rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

Compensation. The base pay range for this role is $78,587.25 - $117,881.40. This base pay range is specific to Houston, TX and may not be applicable to other locations.

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