Account Manager II

Account Manager II

What We Need

Corpay is currently looking to hire a Account Manager II within our Operations division. This position falls under our Comdata line of business and is located in Brentwood, TN. In this role, you will be responsible for supporting retention, client satisfaction and issue resolution of their assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. Account Manager 2 is assigned a portfolio of customers and is responsible for understanding and resolving issues pertaining to products utilized by the client. A strong level of product knowledge is needed for this position along with the ability to travel to client sites as needed (10%).You will report directly to Sr. Director, Regional Account Management and regularly collaborate across the organization.

How We Work

As a Account Manager II you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN

• Company-issued equipment

• Monthly home internet stipend

Role Responsibilities

The responsibilities of the role will include:

• Works directly with clients to provide day to day account support, problem resolution, research and analysis

• Responds to inbound emails, fax, and phone calls

• Develops and executes a client service delivery strategy for assigned clients around the needs, contracts specifications and cost components

• Conducts regularly scheduled calls, presentations to review business performance, including training and education

• Makes decisions regarding the set up and support of the clients assigned to their care and has the ability to approve financial fee and or transaction concessions • Prepares and presents solutions in advance to retain relationships

• Uses customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client base

• Effectively interact with internal departments to support customer base

• Trouble-shooting of client-raised servicing issues to determine if the issue is a system issue, training issue, or client configuration.

Additional Responsibilities:

• Self-driven to develop professionally, improve performance, and understand the tools in place and maximize their use.

• Demonstrates leadership qualities that influence peers to work collaboratively, automate manual processes, and use the systems available to their fullest potential.

• Serves as key contributor in developing and testing new processes and procedures that enhance the users experience.

• Acts as change agent as appropriate.

Qualifications & Skills

• Bachelor's Degree or equivalent work experience

• Three years of progressive experience working within a call center or customer service team with demonstrated problem solving skills.

Benefits & Perks

• Comprehensive health benefits package from your first day of employment, covering health, dental, vision, paramedical benefits, and Employee Assistance Program.

• RRSP with company match

• Virtual fitness classes offered company-wide

• Paid time off, including statutory holidays, vacation, sick, personal, & volunteer time

• Employee discounts and perks

• Philanthropic support with both local and national organizations

• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

#LI-QB1 #LI-Corpay #LI-Hybrid

Other details

• Job Family Account Management

• Pay Type Salary

• Employment Indicator Employee

Apply Now

• Brentwood, TN, USA