Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Account Manager I - Higher Ed

Expired Job

Nelnet Lincoln , NE 68501

Posted 1 week ago

Overview

The Account Manager I plays an integral role in servicing client institutions utilizing our payment plan product. The Account Manager I is responsible for building and maintaining relationships by providing guidance and solutions to the client institution with a consultative approach.

ResponsibilitiesManage a base of Higher Ed Schools as assigned by the Higher Ed OPS ManagementOrganize and facilitate external communication with key client institution personnel including conference calls, informational emails and status reporting.Enter and verify daily agreement and /or client institution changes with a high level of accuracy.Recognize, document and discuss enhancements needed by the client institution.Routinely think outside of the box to provide solutions to client institutions and/or payers.Maintain and update client institution informational pieces.Maintain & review NBS client institution online products.Establish open communication with all areas of NBS to best serve our customers.Manage payer agreements and resolve issues by contacting the client institution or payer.Establish and execute procedures for semester end in partnership with the client institution.Demonstrate a level of service to answer general questions regarding Higher Ed specialized schools.Assist with phone training for new Higher Ed Account Managers or Assistant Account Managers as requested.If Applicable, service a core of specialized schools or products as defined by Higher Ed OPS Management.Become familiar with other specialty areas within the Higher Ed Market.Consistently provide exceptional customer service to internal and external customers.Qualifications

EDUCATION:

College degree in business or related field or equivalent experience.

EXPERIENCE:

Proven experience in product service.

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:

Commitment to embrace Nelnet Business Solution's vision, mission, and core values.Strong interpersonal and communication (both written and verbal) skills with the ability to constructively approach issues in a professional manner.Ability to effectively identify client institution needs and provide solutions.Strong initiative to get tasks and objectives completed in a timely manner.Ability to multi-task and complete projects under high pressure deadlines.General computer skills including Microsoft Office applications, e-mail, Internet and Goldmine.

Higher Education Account Managers must be in alignment with the following values and expected behaviors:

We recognize everyone is a unique individual and respect them for it.We believe everyone has something to contribute.We embrace the team concept and expect everyone to pull their own weight.We foster an honest, open environment.Desire to take responsibility for your actions and willingness to be held accountable.EEO StatementNelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting. Nelnet is a drug free and tobacco free workplace


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Temporary Assistant Account Manager Start Date Of 12/10

Nelnet

Posted 1 week ago

VIEW JOBS 11/10/2018 12:00:00 AM 2019-02-08T00:00 Overview Responds to incoming payer/applicant phone calls and emails, resolving various issues related to their payment accounts and provides follow-up on inquiries. Also makes outbound phone calls and sends emails associated with account research and problem resolution. ResponsibilitiesActively display a "can do" attitude and uphold the Performance Based Organization (PBO) principles.Answer incoming calls from the ACD line/e-mail inquiries as a top priority and engage callers one-on-one, serving as a positive first point of contact.Assist payers/applicants in setting up accounts.Provide pertinent information to educate payers/applicants on their account.Update demographic and additional information on payer/applicant account.Contact payers/applicants regarding their accounts, when necessary, including outbound contact when appropriate.Independently troubleshoot and provide problem resolution to address payer/applicant issues or needs. by displaying ownership on escalated callsModel and promote good attendance behaviors within the department. Arrive on time and be prepared to take phone calls at scheduled start time. Attend work each scheduled day for the entire shift scheduled. Request leave time in advance of the need. Limit unplanned absences, and when there is an unplanned need to be absent, notify your supervisor or a member of management as soon as the need arises.Meet and/or exceed department standards of quality and quantity as per department policies.Qualifications EDUCATION: Required: High school graduate Preferred: At least 2 years of college/technical school (ability to substitute related work experience for college/technical school requirements). EXPERIENCE: Two years of related work experience. COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: Ability to consistently meet or exceed department standards.Ability to thrive in a team environment.Accountable and willing to take ownership.Ability to maintain excellent attendance and timeliness to guarantee appropriate customer service levels.Strong focus on customer satisfaction.Understanding of the importance of active listening skills and the ability to utilize these skills to properly service customers.Ability to manage multiple priorities.Strong oral communications skills.Ability to handle stressful situations and meet multiple deadlines.Strong critical thinking and problem solving skills.Excellent accuracy with attention to detailEEO StatementNelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting. Nelnet is a drug free and tobacco free workplace Nelnet Lincoln NE

Account Manager I - Higher Ed

Expired Job

Nelnet