Account Manager (Hybrid)

Job Description

Creates the strategic retention and growth plan for existing network customers with the goal of serving and renewing accounts. Develops and maintains existing client business relationships to increase the adoption of provider network. Cross sells and expands opportunities to existing clients where possible.

Job Responsibility

• Promotes awareness and use of products and services to prospective organizations including self-insured and full-insured employers throughout the New York metropolitan area.

• Establish, cultivate and manage relationships with consultants and brokers

• Strategically plan, negotiate and influence the interactions and relationships with customer, their broker/consultant and internal team members to achieve strategic account goals

• Facilitate the lifecycle of the customer relationship from RFP to renewal, including new customer implementations

• Value delivery to customer including plan performance, account management and service results

• Work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.

• Regularly exercises independent judgment when selecting methods, techniques for obtaining results, and making recommendations to clients.

• Plans, organizes and carries-out presentations and group events for executives, benefit plan managers, brokers and general agents.

• Identifies areas for possible improvements and addresses problems within scope of responsibility.

• Establishes, builds and maintains positive, professional relationships and interaction at all decision levels.

• Maintains a highly credible and professional profile within the industry to promote excellent customer and broker experience.

• Maintaining relationship with clients through:

Identifying customer's needs,Working with Northwell Health resources to craft a solution proposal,

Continuing use of Northwell Direct products and services through knowledgeable use of comparisons and contrasts with other providers, Providing after-sales service.

• Coordinates sales related efforts between client human resource departments and the various Northwell Health departments.

• Acts as a resource to implement and organize Northwell Direct projects and opportunities.

• Manages communication and training needs for new group onboarding process with client.

• Work is performed without direction. Exercises considerable latitutude in determining objectives and approaches to assignments.

• Work is evaluated upon completion to ensure that results and objectives have been met.

• Communicates issues, concerns and problems in a solution oriented manner.

• Maintains related records.

Preferred Skills

• TPA Experience

• Experience with Self-Funded clients

• Experience at a large health insurance carrier

• State Life and Health insurance license or willingness to obtain

Job Qualification

• Bachelor's Degree or equivalent, required. Knowledge of Marketing and Sales concepts, required.

• Minimum of 3-5 years progressively related sales experience including experience with products, services, operations, customer service, marketing and sales techniques.

• May have some functional supervision duties and tasks (e.g. project management)

• Solid Microsoft based experience with presentation applications, required.

• Strong verbal and written communication skills, required.

• Payer, occupational health or wellness services experience preferred.

• Combined Sales & Account management experience preferred

• Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).