Account Manager - Hybrid (North Bethesda, MD)

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that's making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other's truest selves.

We understand that pursuing a new job is a big deal. Maybe you're afraid you won't fit in. Well, here's the good news. For us, the days of "fit in to get in" are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Our Newest Opportunity:

The Account Manager supports the client management team in the overall administration, technology management and broad account servicing duties. This client-facing role serves as the main point of contact for billing, eligibility and routine claim issues.

Essential Duties and Responsibilities (include but are not limited to):

• Develops an understanding of employee health and welfare benefits and related laws

• Works closely with consultant and account team

• Prepares benefit, contribution and leave benchmarking

• Maintains agency management system(s)

• Manages online client portals and conducts client demonstrations

• Resolves enrollment, billing and routine claim issues

• Prepares custom employee brochures

• Responsible for tracking and providing first look analysis of monthly carrier claim/premium & large claim reports from carrier sites

• Requests and tracks ID cards, benefit summaries, SBCs and SPDs.

• Reviews plan documents for accuracy

• Assists with data gathering and preparation of total compensation statements

• Assists with the preparation of client-ready presentations

• Assists with marketing and spreadsheet preparation

• Presents plan information to employees

• Updates and distributes required annual notices

• Builds relationships with clients through proactive communications

• Manages the DC HealthLink administrative process for small DC based clients

• Assists with ACA Employer Shared Responsibility reporting for clients on an as needed basis

Qualifications, Skills and Requirements:

• Excellent attention to detail

• Self-motivated

• Positive attitude

• Strong organizational and critical thinking skills

• Effective oral and written communication skills

• Team player - able to collaborate effectively with account management team and across other teams

• Strong interpersonal skills - personable, adaptable to change, customer-focused

• Professional attitude and appearance

Education, Training and Experience:

• Bachelor's degree required

• Must obtain Life & Health license within 90 days of employment

• Proficient in all Microsoft Office products; required

• Health and Welfare benefits training provided

Other:

• Licensed role

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company's performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

Thank you for your interest in joining the OneDigital team!