Guardian Pharmacy Brunswick , ME 04011
Posted 2 weeks ago
Brunswick, Maine, United States of America
Extraordinary Care. Extraordinary Careers.
With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.
Guardian Pharmacy of Maine, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Brunswick, Maine.
Why Guardian Pharmacy of Maine? We're reimagining medication management and transforming care.
Who We Are and What We're About:
Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.
We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.
Schedule: Monday - Friday, flexible hours, travel within Maine.
This role supports our closed-door pharmacy in Brunswick, ME. All patient in
Comprehensive training provided side by side with training team.
Assists in identifying and meeting the needs of potential and current customers in an effort to provide complete customer satisfaction. Responsible for building a positive working relationship with all customers by resolving issues/problems, advising clients on regulatory issues, and training customer staff on best practices.
Attributes Required:
Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy
Leadership - ability to lead project teams to deadlines, while maintaining strong team orientation
Relational - ability to build relationships with business unit management and become "trusted advisor"
Strategy and Planning - ability to think ahead, plan and manage time efficiently
Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level
Team Oriented - ability to work effectively and collaboratively with all team members
Essential job functions (include the following):
Market pharmacy as preferred provider of pharmacy services to potential and existing customer base to increase penetration of services and patients served
Act as a subject matter expert for pharmacy operations to maintain a high level of service to customers, following all service-related issues through to resolution
Maintain customer relationships and perform as an "expert" advisor in order to facilitate problem-solving with the goal of 100% customer retention
Ensure initial servicing of new customer residents is smooth and error free by refining and implementing facility on-boarding procedures and acting as liaison/quality assurance point person upon start-up
Assist in data collection of new facility start-ups to ensure smooth and error free start up
Develop and maintain a more seamless admission process through better communication with facilities, both by understanding and addressing facility pain points and by providing education on what pharmacy needs to deliver the best possible service
Manage eMAR implementation and provide support and customer training as it relates to successful interfacing with Pharmacy
Provide regular in-service trainings to customer staff with regard to operational best practices, regulatory compliance
Build and maintain relationships with important ancillary parties, including hospital discharge teams and physician rounding groups, to improve efficiencies and provide more timely service
Continue to provide support and expertise for internal software development, roll out, and workflow process improvement
Actively participate in local community open house, family nights, etc. related to assisted living/long term care facilities
Assist in the operational marketing functions such as trade shows, nursing home week, open house and Christmas gifts for customers
Assist with marketing efforts to potential customers through face to face visits, email, phone calls
Other essential functions and duties may be assigned
Education and/or Certifications:
High School Diploma required; Bachelor's degree preferred
Valid driver's license and clean driving record
Skills and Qualifications:
3+ years of related experience (advanced degree may substitute for experience); experience working in long term care pharmacy and/or institutional patient care setting, such as assisted living or skilled nursing home, required
Excellent computer skills, including Outlook, internet, and Microsoft Office skills required
Proven experience effectively troubleshooting and solving customer service issues in a positive and pro-active manner, while abiding by the pharmacy scope of practice and capabilities
Ability to work independently and deliver to deadlines
Ability to solve problems with minimal direction
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors and inquire when something appears inaccurate
Work Environment:
What We Offer:
Emotional well-being and physical health are important, which is why our employees receive a generous benefits package and a work culture that supports our core value of, "Treat others as you would like to be treated."
Compensation & Financial
Family, Health & Insurance Benefits (1), (2)
Multiple health plan options including copay (FSA-eligible) and HSA eligible plans
Wellness Incentive Program
Dental and Vision plans
Company-paid basic life, AD&D and long-term disability coverage
Optional employee, spouse, and child life/AD&D insurance
Optional accident, critical illness, and short-term disability coverage
Dependent Care Flexible Spending Accounts
Employee Assistance Program (EAP)
Time Off
Paid holidays and sick days
Generous vacation benefits based on years of service
(1) Eligibility begins the first of the month following 30 days of employment
(2) Full-time employees only, excluding EAP which is available to all Guardian employees
The Guardian Difference
Our clients require pharmacy services that aren't "cookie cutter." That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs.
Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.
Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment.
At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.
Join us to discover what your best work truly looks like.
Guardian Pharmacy