Under general direction, and within corporate and group policies and procedures, the Account Manager GMCCA is responsible for managing (P&L) and delivering on key metrics and performance indicators. This position actively leads and executes the account management strategy for the assigned customer accounts (GMCCA), and is responsible for the development and maintenance of key account relationships.
With guidance develops, and is responsible for executing, the customer-specific five year strategic plan to drive growth of revenue, commercial margin, and unit volume.
Utilizes customer relationship management (CRM) tool to actively manage account, including 1) Opportunity pipeline in support of the Strategic Plan, 2) Political Map to manage a "zippered" relationship structure between the company and customer organization, and 3) other relevant customer activities
Develops relationships across multiple functions (including purchasing, marketing, quality, etc) and levels within the account in alignment with the account zippering strategy.
Leads the internal customer account team supporting the assigned customer, including but not limited to supply chain, finance, engineering, technical account management, and quality, to ensure all customer facing activities meet/exceed customer requirements. Serves as single point of contact for commercial items and engages other functions as required.
Responsible for managing the JCI product line to set margin targets and account goals (lead differentials, commercial margin improvements, new parts, mix changes, capacity, divisional projects, etc.) for current and new customers
Leads forecasting and demand planning for the assigned customer through close communication with JCI demand planning / production control regarding forecasts, season orders, and line changes to optimize JCI fill-rates and on-time performance.
Leads execution of commercial negotiations and customer issue resolution, collaborates with Finance and business leads on business case approvals (CCO/CAR/PAR), and actively participates in launch of new products.
Responsible to ensure that quarterly pricing, quotes and price changes are implemented on-time.
Ensures that Account Receivables (AR) are timely tracked and resolved with customer.
Manages core return program, including forecasting and reporting core volume internally, monitoring payments to distributors and keeping customer updated on return ratios
Track/evaluate warranty costs and implement a plan to assist customer in warranty control efforts
Performs special assignments and analysis as requested by leadership.
Bachelor's degree required. Advanced Degree (MBA) is a plus.
Minimum 8 years' commercial business experience: consultative sales, engineering, commercial finance, marketing or program management strongly preferred
Experience in Automotive OES, Aftermarket parts, or Automotive OE strongly preferred
Previous experience in lead acid battery or Li-on cells/systems is a plus.
Superior analytical andcritical thinking skills with the ability to quickly grasp and interpretinformation pertinent to the growth of the organization
Demonstrated ability todeliver results individually and through others; ability to achieve andmaintain business profitability
Excellentcommunication, presentation, and leadership skills required. Effectivelyable to communicate with and influence the customer and internal communitiesand stakeholders.
Ability to identifyopportunities/threats and develop and execute appropriate strategic andtactical business solutions
Project managementexperience preferred
Supply chain /logistics experience is a plus
Demonstratedfoundational business and financial acumen. Demonstrated P&L orientation strongly preferred
Proficiency in Microsoft Word, PowerPoint, and Excel.
10 to 20% travel (mainly domestic)
Johnson Controls, Inc.