Account Manager - Global Forwarding

Freightquote Franklin , WI 53132

Posted 2 weeks ago

Account Manager

  • Global Forwarding

Office location for this position: 9779 S Franklin Dr, Ste 201, Franklin, WI 53132-8848 USA

What's the opportunity?

It's an exciting time to join C.H. Robinson's Global Forwarding office in Wood Dale, IL. We're looking for a driven, forward-thinking individual to support our strong growth trajectory as an account manager. You'll manage a select group of medium sized accounts, build strong relationships with account leadership and establish your credibility as a trusted advisor. You will be responsible for performing a variety of functions including (1) establishing a regular cadence of frequent customer contact, (2) working with the client and pricing teams to ensure market competitiveness and earn new business, (3) enhancing revenue and customer adhesion by cross selling new products or services, and (4) ensuring a high degree of customer satisfaction

What will you be doing?

  • Manage a portfolio of 25+ clients with an aggregate annual net revenue of 2MM USD

  • Initiate and cultivate strong relationships with customer contacts at varied levels based on account complexity and need

  • Establish check-ins/business reviews as appropriate, dictated by the needs and preferences of the customer

  • Grow portfolio net revenue by a minimum ten percent annually

  • Maintain an opportunity pipeline large enough to support growth goals

  • Retention of minimum 85% of portfolio of clients as measured through annual net revenue erosion

  • Provide excellent customer service; be responsive to business needs and day to day event/problem resolution while managing customer expectations

  • Provide fast, competitive pricing to secure shipment opportunities with the customer

  • Educate clients on CHR tools and technology; identify opportunities where CHR solutions can increase client satisfaction or drive operational efficiency.

  • Identify opportunities to cross sell C.H. Robinson's 8 core services to portfolio customers

  • Understand supply chain terminology and concepts; educate self on current best practices and methods to support customer's supply chain

  • Conduct monthly lite SWOT analysis and report key findings to management during monthly portfolio reviews

What are we looking for?

  • Minimum 3 years of Freight Forwarding operations or Account Management experience

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

  • Ability to build strong customer relationships

  • Ability to work in a team environment, while also delivering independent results

  • Strong ability to persuade, motivate, and influence others

  • Excellent Microsoft Office Suite skills

  • High school diploma or GED required

  • Bachelor's Degree preferred

Benefits

We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K with company match, employee stock purchase plan, as well as a broad range of career development opportunities.

About C.H. Robinson

At C.H. Robinson, we believe in accelerating global trade to drive the world's economy. Using the strengths of our people, processes and technology, we help our customers work smarter, not harder. As one of the world's largest third-party logistics providers (3PL), we provide a broad portfolio of logistics services, fresh produce sourcing and Managed Services through our global network. In addition, the company, our Foundation and our employees contribute annually to a variety of organizations. Headquartered in Eden Prairie, Minnesota, C.H. Robinson (CHRW) is publicly traded on the NASDAQ. For more information, visit http://www.chrobinson.com or view our company video.

Equal Opportunity Employer

C.H. Robinson

  • Affirmative Action Employer/EOE/M/F/Disabled/Veteran
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VIEW JOBS 4/6/2019 12:00:00 AM 2019-07-05T00:00 What's the opportunity? It's an exciting time to join C.H. Robinson's Global Forwarding office in Wood Dale, IL.We're looking for a driven, forward-thinking individual to support our strong growth trajectory as an account manager. You'll manage a select group of medium sized accounts, build strong relationships with account leadership and establish your credibility as a trusted advisor. You will be responsible for performing a variety of functions including (1) establishing a regular cadence of frequent customer contact, (2) working with the client and pricing teams to ensure market competitiveness and earn new business, (3) enhancing revenue and customer adhesion by cross selling new products or services, and (4) ensuring a high degree of customer satisfaction What will you be doing? * Manage a portfolio of 25+ clients with an aggregate annual net revenue of 2MM USD * Initiate and cultivate strong relationships with customer contacts at varied levels based on account complexity and need * Establish check-ins/business reviews as appropriate, dictated by the needs and preferences of the customer * Grow portfolio net revenue by a minimum ten percent annually * Maintain an opportunity pipeline large enough to support growth goals * Retention of minimum 85% of portfolio of clients as measured through annual net revenue erosion * Provide excellent customer service; be responsive to business needs and day to day event/problem resolution while managing customer expectations * Provide fast, competitive pricing to secure shipment opportunities with the customer * Educate clients on CHR tools and technology; identify opportunities where CHR solutions can increase client satisfaction or drive operational efficiency. * Identify opportunities to cross sell C.H. Robinson's 8 core services to portfolio customers * Understand supply chain terminology and concepts; educate self on current best practices and methods to support customer's supply chain * Conduct monthly lite SWOT analysis and report key findings to management during monthly portfolio reviews What are we looking for? * Minimum 3 years of Freight Forwarding operations or Account Management experience * Excellent communication and presentation skills * Ability to multi-task, prioritize, and manage time effectively * Ability to build strong customer relationships * Ability to work in a team environment, while also delivering independent results * Strong ability to persuade, motivate, and influence others * Excellent Microsoft Office Suite skills * High school diploma or GED required * Bachelor's Degree preferred Benefits We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K with company match, employee stock purchase plan, as well as a broad range of career development opportunities. About C.H. Robinson At C.H. Robinson, we believe in accelerating global trade to drive the world's economy. Using the strengths of our people, processes and technology, we help our customers work smarter, not harder. As one of the world's largest third-party logistics providers (3PL), we provide a broad portfolio of logistics services, fresh produce sourcing and Managed Services through our global network. In addition, the company, our Foundation and our employees contribute annually to a variety of organizations. Headquartered in Eden Prairie, Minnesota, C.H. Robinson (CHRW) is publicly traded on the NASDAQ. For more information, visit http://www.chrobinson.com or view our company video. Equal Opportunity Employer C.H. Robinson - Affirmative Action Employer/EOE/M/F/Disabled/Veteran C.H. Robinson Worldwide, Inc. Franklin WI

Account Manager - Global Forwarding

Freightquote