Account Manager

Job Summary

As an Account Manager, you will be responsible for building and maintaining relationships with our company's existing clients. Your primary goal will be to ensure client satisfaction, drive customer retention, and identify opportunities for upselling and cross-selling. You will serve as a trusted advisor to our clients, understanding their needs and aligning our products or services to help them achieve their business goals.

Responsibilities

• Building relationships: Developing and maintaining strong relationships with existing clients/customers to understand their needs, goals, and challenges.

• Identifying upsell opportunities: Analyzing client accounts to identify opportunities for upselling additional products, services, or upgrades that align with their needs and objectives.

• Presenting upsell proposals: Creating and presenting persuasive upsell proposals to clients, highlighting the value, benefits, and return on investment of the proposed upgrades.

• Cross-selling and upselling: Collaborating with various internal teams to identify cross-selling opportunities within the company's product or service portfolio and effectively communicate those opportunities to clients.

• Providing product knowledge: Demonstrating in-depth knowledge of the company's offerings, staying up to date with product updates or enhancements, and effectively communicating the value proposition to clients.

• Negotiating and closing deals: Engaging in negotiations with clients to reach mutually beneficial agreements on pricing, terms, and contract renewals for upsell opportunities.

• Monitoring client satisfaction: Proactively monitoring client satisfaction, addressing any concerns or issues promptly, and ensuring the successful implementation of upsold products or services.

• Reporting and analysis: Tracking and analyzing upsell performance metrics, such as revenue growth, client retention, and conversion rates, and providing regular reports and insights to management.

• Ensure customer retention, aid callers by conducting an account review and attentively listening to their concerns. Identify the underlying problem and take appropriate steps to address it. If unable to resolve the issue, escalate it to the sales representative and regional manager for further discussion.

• Reach out to our existing customer base and aid in discussing the upgrade to Enterprise, supporting the conversion specialist.

• Engage with our customers who have posted negative reviews on ALR to address their issues and concerns, thereby aiding our customers retention efforts.

• Other responsibilities as delegated.

Qualifications

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

• 8-10 years

Preferred Qualifications:

• Master of Business Administration degree

• Finance or Accounting BS

• Procurement or Global Sourcing Financial Analysis

• Excellent negotiation and analytical skills

Physical Demands / Working Environment

• Work performed in a typical office environment.

• Remote work ok upon approval.

• Position does not require travel.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.