Account Manager

Forward Air Groveport , OH 43195

Posted 2 weeks ago

Company Overview:

Forward Air Inc. is a publicly traded (NASDQ: FWRD) and highly respected transportation and logistics Company with revenues of approximately $1B annually. We are a growth-oriented company that has doubled in size over the past 5 years. We have an aggressive growth strategy and need great talent to help us achieve our goals. As an industry leader - we are dedicated to finding and developing the best people. We want individuals who share our core values and demonstrate a true passion for what we do. Forward Air offers excellent compensation and benefits packages to our employees, as well as tremendous growth opportunities for top performers.

Position: Account Manager

Job Description:

The Account Manager is responsible for the successful management of the relationship with our valued customers. The key responsibilities of this function are to provide exceptional service, be quick to respond to questions and troubleshooting concerns and to pro-actively foster growth in revenue opportunities. Schedule: 1800-0500 Monday-Thursday.

Core Duties & Responsibilities:

  • Increase department and company profit and revenue by building strong customer relationships

  • Act as the main point of contact for all customer inquiries

  • Respond to customers efficiently, thoroughly, and professionally

  • Manage customer expectations to align with operational capabilities

  • Work with Sales Managers to identify and qualify potential business opportunities

  • Foster strong relationships with customer base to increase revenue opportunities

  • Receive and accurately enter loads tendered through phone, fax, email, and EDI

  • Other duties as assigned

Requirements:

  • Self-motivated problem-solver with strong desire to meet customer needs

  • Strong verbal and written communication skills

  • Desire for a long-term career with an industry leading company

  • Ability to present and maintain a positive corporate image in a fast paced environment

  • Proactively establish and maintain effective working team relationships with all support departments

  • Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.

  • Must be willing to work a flexible schedule

Skills:

  • Must have the ability to work in a fast paced environment

  • Experience with AS400 operating systems is a plus

  • Transportation industry knowledge and experience is a plus

  • Customer Service/Sales experience is a plus

Forward Air is an Equal Opportunity employer.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Restaurant Manager

Wendy's

Posted 4 days ago

VIEW JOBS 3/21/2019 12:00:00 AM 2019-06-19T00:00 If you have experience leading a team and want to take the next step to running a business, then Wendy's is delighted to offer you the opportunity to become a Restaurant Manager. With over 6,600 locations, Wendy's is one of the largest quick-service restaurant chains in the world, and that means tremendous support for your career growth and development. As a Restaurant Manager at Wendy's, you'll enjoy:&nbsp&nbsp * A competitive salary, bonus and generous benefits including 401(k) * An excellent support network, and promotion from within * The personalized training, support and tools you need to reach your goals * The opportunity to play a key role in the operation of a million-dollar plus&nbspbusiness * Defined career paths for those who pursue a long-term career at Wendy's&nbsp You will support the General Manager (GM) in operating a million-dollar plus business focused on delivering a superior customer experience and the kind of financial results that ensure long-term business growth. You'll assist in managing the operations and staff of a Wendy's restaurant, including implementation of all Company policies, procedures, programs and systems participate in the achievement of store objectives and ensure compliance with all federal, state and local regulations and ethical business practices.&nbsp Our Restaurant Managers lead by example.&nbsp They are responsible for helping the GM create a warm, welcoming work and dining environment, portraying a positive attitude, demonstrating a strong drive for results, and going above and beyond to serve our customers. &nbsp If you're interested in a company that rewards you for your dedication and commitment, then Wendy's is right for you. &nbsp The responsibilities and qualifications described above are for positions at Wendy's International, Inc. company-owned and operated restaurants. A large percentage of Wendy's restaurants are independently owned and operated franchised Wendy's restaurants.&nbsp Job descriptions, compensation, benefits and other employment terms and conditions applicable to positions at independent franchised Wendy's Restaurants will vary and are determined solely by the Franchisee. Qualifications * College degree and six months' management/supervisory experience in the restaurant industry, or equivalent combination of education and experience * Strong PC skills * Open / flexible work availability * Demonstrated ability to lead and manage a team in a fast-paced, dynamic environment Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job. &nbsp The following are examples of some, but not all, of the essential job functions of a Restaurant Manager position at Wendy's:&nbsp &nbsp Physical Elements Ability to stand for long periods Frequent bending and kneeling Regular lifting (25 - 50 pounds) Ability to travel to other restaurants, Area Office, etc. as needed &nbsp Equipment Use Ability to use Headset to take customer orders or to take or give direction Ability to use general restaurant equipment (e.g. warmer, fryer, slicer, grill, etc.) Knowledge of basic computer skills Ability to use keyboard and computer &nbsp Performance Elements Ability to come to&nbspwork promptly and regularly Ability to take direction and work well with others Passion for providing courteous service and dealing effectively with Wendy's guests Interest in developing others Ability to work in a fast paced environment and accomplish multiple tasks within established timeframes Ability to concentrate and perform duties accurately Ability to react to change productively and handle other tasks assigned Ability to learn and apply policies and procedures Ability to react to change productively and handle other tasks assigned Ability to communicate clearly and effectively Ability to complete all applicable training programs &nbsp Working Conditions Ability to work in a fast paced environment that may involve exposure to noise, heat, cold or other elements Wendy's Groveport OH

Account Manager

Forward Air