Account Manager (Facility Solutions Manager) - B2B

Service Area: Chester County and Surrounding Areas.

Portfolio of Business is already established

B2B Account Manager and Sales Experience Required

The Facility Solutions Manager (FSM) is responsible for the business operations of an assigned client contracted service area. The FSM’s primary responsibility is to represent our clients. This position provides field support including – sales within current accounts, support with starting new clients, inspections of Contractor performance to ensure it meets customer standards, trouble-shooting, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include Contractor recruitment, negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Generate additional sales within current client base to help ensure clients facilities are up to City Wide standards.
• Support existing clients, formulating sales strategies, and communicating product value to clients.

• Formulate and manage an effective service strategy and schedule tailored to each client

• Negotiate and enter into agreements with clients for additional services – determinepricing, staffing and logistics.

• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.

• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.

• Ensure adequate (internal and external) staffing needs to service clients.

• Promote the sale of, procure and monitor supplies for clients.

• Effectively communicate all client issues with Contractors and the Director of Operations (or management);

• Promptly address any client issues or problems that arise.

• Use City Wide’s CRM to perform client inspections, exhibit A’s, adding extra charges, NM routing, etc.
• Update and keep current all Building Information Sheets (BIS), Summary Sheets and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
• Communicate client survey responses to all operational partners
• Develop and implement a plan with Supervisor and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Ensure ICs are compliant with requirements to service City Wide clients and ensure they meet clients’ scope of work.
• Responsible for promoting and drive cross-selling opportunities with the sales team and drive non-janitorial services.
• Responsible for participating in all new client starts for duration of new start.
• Responsible for ensuring building inspections are completed, followed-up with and all client data is maintained in CRM.

Requirements

• 5+ years management experience with operations and account management
• Ability to work in fast paced environment and traveling from Account to Account with reliable transportation
• Proficient with Microsoft Office Suite
• Working knowledge of Customer Relation Management (CRM)
• Prior experience developing and managing departmental budgets
• Ability to effectively build relationships with customers and co-workers
• Excellent communications skills (written and verbal) and ability to influence others
• Effective problem solving and decision-making skills
• Ability to effectively coach and lead others.

Benefits

• City Wide offers an overly competitive salary, including uncapped commission and quarterly bonus’

• Ability to sell extra services to enhance compensation based on over 20 plus services we provide
• Phone and Car allowance
• Gas Card
• Retirement Benefits with Company 3% Match
• Health Benefits