Account Manager, Enterprise

T-Mobile Atlanta , GA 30301

Posted 4 days ago

Account Manager, Enterprise provides end-to-end account management for multiple Fortune 1000 companies in partnership with the Sr. Account Executive, Enterprise Reps. This role will reside in the field at customer locations to identify business needs by selling products and services that drive incremental sales/revenue. Reps manage the customer accounts by assisting with order placements, upgrades and device management, reporting and billing support, providing analysis and recommendations for QBRs with Sr. Account Executives, Enterprise and providing customer device support and ongoing training.

What you'll do in your role.

  • Create a business plan with Sr. Account Executive, Enterprise on "land and expand" strategy to identify additional contacts and additional sales opportunities inside existing accounts.

  • Identify customer needs and utilize solution-based selling techniques to upsell current accounts and drive incremental sales/revenue. Assist enterprise customers with account moves: adds, changes, deletes.

  • Manage existing base of accounts with upgrades/device management, reporting and billing support and respond to client issues via email/voicemail. Partner with Sr. Account Executive, Enterprise to plan QBRs for existing clients; perform analyses and make recommendations to Sr. Account Executives, Enterprise. Provide training on TBC and I billing sites to enterprise customers. Participate in event planning with local Marketing teams.

  • Partner with cross-functional teams and technical experts to determine in-building coverage, customize and write MCSA addendum and technical requirements and update TBC sites for clients.

  • Stay abreast of ongoing market trends and general developments to close on assigned accounts.

  • Continuously update knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace. Participate in training opportunities on products and services and attend sales meetings. Regular focus on enhancing communication and presentation skill set.

  • Fully utilize all sales force automation, funnel management and prospecting tools. Manage sales funnel and generate reporting on sales activities and forecasting. Ensure all internal departments have fulfilled responsibilities to bring new national customers on-board

  • Also responsible for other Duties/Projects as assigned by business management as needed.

The experience you'll bring.

  • 3 years account management experience

  • 2 years + in enterprise level accounts preferred, outside sales experience preferred

  • Prior experience managing large (500+ employee) accounts with a base up to 7,000 lines monthly

  • Superior professional selling, prospecting, negotiation, funnel and account management skills

  • Strong communication skills

  • Prior wireless experience

  • Must have valid driver's license

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Account Manager Enterprise


Posted 2 weeks ago

VIEW JOBS 1/2/2021 12:00:00 AM 2021-04-02T00:00 Software touches every aspect of our lives: from how we bank, socialize, shop and learn, to how we entertain, obtain healthcare services, use transportation and much more. All of the world's software needs to be developed, updated and maintained seamlessly. This is where JFrog comes in; with software development and DevOps tooling that powers the world's digital transformation. JFrog is on a mission to enable continuous software updates through Liquid Software, empowering developers to code high-quality applications that securely flow to end-users without interruption. JFrog is the creator of Artifactory, the heart of the JFrog Platform - a hybrid, universal, end-to-end DevOps solution available as open-source, self-hosted and as a SaaS subscription. More than 5,800 customers, including 75% of the Fortune 100, trust JFrog to manage their software binaries and accelerate their secure software delivery from code-to-production. Responsibilities * Develop customer relationships to promote retention and loyalty * Identify & close new up-sell and expansion opportunities with existing customers * Responsible for success and renewals process for portfolio of customers; analyze usage metrics to understand customers' usage of JFrog's product (evaluate product adoption) * Contact customers throughout life cycle and prior to renewal to discuss metrics and identify obstacles to renewals; * Partner with Finance, and Legal in negotiating, structuring, and quoting renewal contracts for highest possible renewal rates * Maintain long-term account health and relationships * Evaluate renewal probabilities * Work with customers to ensure satisfaction; support pre-sales cycles * Use Salesforce, JIRA, Confluence, and Advanced Microsoft Excel for projects * Drive product adoption, share best practices and implement growth and optimization strategies for maximum value and success within customer base; * Escalate at-risk customers appropriately * Document communications and transactions in Salesforce to ensure accurate renewal forecasting and analyses. * Make sure to keep customers updated on best practices, product features, new releases, and upgrades Desired Skills and Experience * Bachelor's degree or foreign equivalent in Business Administration, Finance, Economics, or Computer Engineering * Minimum 5 years of experience preferably in Software subscription sales * Revenue quota carrying experience with large enterprise customers is a must * Experience is managing & owning the full sale cycle from lead to closing the deal * Experience to include supporting pre-sales cycles; using Salesforce and Advanced Microsoft Excel Jfrog Atlanta GA

Account Manager, Enterprise