Account Manager, Enterprise Restaurants

About the Team

The DoorDash Enterprise Restaurants team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of DoorDash's growth and success in every market in which we operate.

About the Role

As an Account Manager on the US Enterprise Restaurants team, you will help develop growth plans and spearhead the day-to-day execution for a portfolio of brands. The role will involve a blend of data analysis, operational insights, and relationship management. You will report into a Manager or Sr. Manager on our US Enterprise Restaurants Account Management team within our broader Enterprise organization. We expect this role to operate from a hybrid work environment, with some time in-office and some time remote.

You're excited about this opportunity because you will…

Strategize Vision:

• Engage partners in growth strategy conversations (i.e., adding more stores to DoorDash, increasing same-store sales, growing net profitability, etc)
• Strategically introduce and execute on new DoorDash product opportunities to broaden partnership depth and increase partner revenue streams (i.e., white-label fulfillment)
• Execute co-marketing campaigns with partners to promote the DoorDash partnership, drive sales, and increase customer awareness

Relationship Management:

• Develop & foster partner relationships with C-suite as well as strategy, marketing, and operations leads to provide a best-in-class partnership

• Conduct Quarterly Business Reviews with partners to deepen relationship, review performance, and develop forward-looking strategies

• Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions

Operational Excellence:

• Serve at the primary point of contact for all issues and be accountable for their resolution

• Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for DoorDash customers

• Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency

• Work cross-functionally with our Product, Operations, Marketing and Sales teams to ensure merchants have the best possible experience when using DoorDash's services. This influences the overall product roadmap, making us better each day

We're excited about you because…

• You love working directly with clients, you create and maintain long term relationships

• You are a problem solver at core, with a strong bias for action

• You are organized and love details

• You like rolling up your sleeves as much as you like the big picture

• You're comfortable with a fast pace; we move quick and are defining an entire industry

• You have grit and perseverance; you're inspired by a challenge and push yourself to keep going when others back away

• You have high standards and a bias toward action; you hold a high bar from your contributions and those of the people you work with

Qualifications

• 4-6 years of experience in consulting, client success, account management, or sales

• Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutions

• Expert communication and interpersonal skills

• Bachelor's Degree or Equivalent Experience Required

Nice To Haves

• High growth or early-stage startup experience

• Experience with marketplaces, operations, logistics or unit economics

• Proficiency in one or more analytics & visualization tools (e.g., Sigma, Tableau, Excel)

• Knowledge of CRM software (e.g., Salesforce)

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that's why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

The estimated pay range for this position represents total on-target earnings (including base salary and on target incentive pay). In addition, the compensation package for this role also includes opportunities for equity grants.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using