Account Manager, East Coast-Customer Service

FuelCell Energy is a global leader in decarbonizing power and producing hydrogen through our proprietary fuel cell technology. Our mission is to enable a world powered by clean energy. As an innovator and manufacturer of fuel cell clean power platforms, FuelCell Energy has the only technology in the world capable of capturing carbon from an external source and producing power at the same time. In addition, we offer the only technology in the world capable of producing hydrogen, power and water simultaneously.

The pay for this position ranges from $80,000 - $95,000.

Summary:

Under the direction of the Director of Asset Management and Customer Service. This individual contributor works in coordination with our service operations and management to provide excellence in client experience. This individual should be a dynamic professional who is looking for a rewarding future in one of today's most exciting fuel cell technologies.

Essential Functions/Duties and Responsibilities:

• Oversee all aspects of the FuelCell Energy engagement from: Opportunity Qualification, Opportunity Development, Proposal, Closure, Solution Deployment, Post-Sales care & maintenance of East Coast sites with the potential growth into international sites.

• Contribute to development of new business as expert on various applications and customer perception

• Ensure all operations at the assigned sites are organized and transparent to offtaker.

• Build relationships and map accounts with internal and external decision makers.

• Accountable for maintaining high levels of customer satisfaction in assigned accounts.

• Responsible for ensuring that the feedback from assigned accounts is properly captured and acted upon

• Responsible for high level coordination of site activities.

• Responsible for internal coordination with cross functional groups, for example engineering, finance, legal, contracts, finance, asset management and executive leadership

• Responsible for high level reporting of asset performance and customer relationships to leadership.

• Confer with customers virtually or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Refer unresolved customer grievances to designated departments for further investigation.

• Other duties as assigned.

Skills:

• Work requires knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Work requires knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Active listening: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Service orientation: actively looking for ways to help people.

• Speaking: talking to other to convey information effectively.

• Reading comprehension: understanding written sentences and paragraphs in work related documents'

• Critical thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problem.

• Presentation skills, experience in developing a presentation and presenting to cross functional teams and executive leadership

Qualifications and Experience:

• Bachelor's degree, required. Masters in technical discipline or MBA is a plus.

• 5+ years large account direct sales experience in the high tech/financial services/facilities equipment industry. Experience in the Energy critical space is preferred.

• Demonstrated ability to develop creative solutions to objections, to operate successfully at the C-Level of multi- billion dollar companies, and to develop relationships at the executive level within accounts, especially finance.

• Highly competitive with demonstrated ability to connect personally and virtually across multiple stakeholders. Skilled in Consultative Selling.

• Upto 20% travel as required in order to cover a large geographic area. Experience using a formalized sales methodology a plus.

• Experience in the Facilities and/or Alternative Energy space a plus.

• Passionate about customers, solutions, and working in a team environment.

• Able to grow and adapt as FuelCell Energy grows.

Physical requirement/Working conditions.

• The role requires to work with team members and constant telephone and face to face interactions.

• Time pressure.

• Importance of Being Exact or Accurate.

• "Steady under fire."

• Remote desk work using a computer.

• Remote On-call support is required on a rotating schedule.

• Be able and willing to wear required Personal Protective Equipment (PPE) as designated such as safety glasses, safety shoes, hard hats, respirator, and other PPE as required.

• Travel: Up to 30-50% domestic and international. Travel via car and/or commercial airlines.

• Have or be able to obtain a Passport.

All Employees Shall:

• Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements.

• Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards.

• Attend scheduled EH&S training program.

• Actively support the organization's efforts to meet or exceed EH&S goals and plans.

• Recommend improved EH&S practices.

• Must maintain regular and consistent attendance.

Equal Opportunity Employer

FuelCell Energy is an equal-opportunity employer committed to an inclusive and safe work environment for people of all backgrounds.

We offer a competitive compensation package as well as comprehensive benefits including medical, dental, vision, company-paid life/disability insurance, 401(k) plan, employee stock purchase plan, and generous paid leave.

The successful candidate is required to complete a drug screen, criminal background check, and employment and education verification.

FuelCell Energy, Inc. is committed to ensuring that its application process provides an equal employment opportunity to all U.S. job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please send an email with your resume to talentacquisition@fce.com or contact us by calling 860-496-2222. Please indicate the specifics of the assistance needed.

NOTE: This dedicated phone line and email address are designed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be acknowledged. A response to your request may take up to two business days.

No agency submissions please. Resumes submitted to any FuelCell Energy employee without a current, signed and valid contract in place with the FuelCell Energy Recruiting team for this position will become the property of FuelCell Energy and no agency fees will be paid.

For more information about FuelCell Energy and our available openings, please visit our website: https://www.fuelcellenergy.com/careers

We thank all candidates for their interest in a career with FuelCell Energy. However, only those candidates selected for an interview will be contacted.

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