Account Manager - Customs Brokerage

Job Description

• Account Manager

• Customs Brokerage

• Job Type: Full-Time (On-site)
• Location: Mendota Heights, MN
• Salary Range: $50,000- $60,000 Annual Salary range
• OBJECTIVE (POSITION SUMMARY)

The primary role of the Account Manager

• Customs Brokerage position is to achieve a high level of customer service to our clients and follow all guidelines as relates to customs. Build a positive relationship with our key accounts' customers internally and externally. Job duties may be added or taken away due to operational / business needs and requirements.

• JOB RESPONSIBILITIES WILL BE AS FOLLOWS:

In this position, the Account Manager

• Customs Brokerage is responsible for:

• Creating and filing Customs entries.

• Performs ISF filings for imports.

• Generate files in EDI trade system.

• Maintain up-to-date and accurate customer records.

• Collaborate with staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service.

• Performs pre-clearance review of all import documentation, and work with Suppliers / Forwarders / Broker to ensure compliance

• Communicate with vendors, government agencies, and key account

• Responsible for clearing goods through Customs.

• Track cargo from end-to-end of shipment process.

• Works with trucking companies to schedule inbound shipments

• Ensure beginning-to-end, smooth, and timely freight process flow.

• Interact and develop relationships with customers while arranging their international shipments

• Meeting customer service standards.

• Quickly resolves any shipping delays/issues.

• Works with freight forwarders, brokers, and international transportation resources.

• Respond to customer inquiries and follow-up to ensure issue resolution.

• Understand and input applicable financial components of shipments and invoice our customer properly.

• Compliance with customs laws and regulations.

• Other duties and assignments as required.

• QUALIFICATIONS: KNOWLEDGE AND SKILLS REQUIREMENTS

Education and Industry Knowledge

• Minimum 2 years' experience in Customs Brokerage is an asset.

• Experience in Transportation or Logistics industry is an asset.

• Government agency knowledge required.

• US Customs rules and regulations knowledge required.

• CHB license is an asset but depending on experience, not required.

Technical Skills

• Proficient in Microsoft Office e.g., Outlook, Excel, Word, PowerPoint.

• Proficiency in TM is an asset.

Business Strategy Skills

• Dedicated commitment to providing superior, timely internal and external customer service.

• Strong interpersonal skills with the ability to communicate clearly and effectively in verbal and written form.

• Strong problem-solving and decision-making skills (in a team environment).

• Highly organized with the ability to multi-task.

• Team cooperation and respect is required.

• Able to work in fast paced environment.

• Accurate and detail oriented.

Work Schedule

• Full time schedule of minimum 8 hours per day with flexibility to complete all required job duties and responsibilities.

Work Environment

• Usually moderate noise level.

• Climate controlled office environment.

Physical Demands

• Regular physical demands: Walk; sit; use hands to handle or feel; use fingers for keyboarding; reach with hands and arms; talk and hear.

• Specific vision abilities: close vision, distance vision, peripheral vision, ability to adjust focus.

Mathematical Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Language Skills:

• Ability to read and interpret documents, spreadsheets, emails and instructions.

• Ability to write routine correspondence.

• Ability to speak clearly and effectively to both internal and external contacts.

• FEATURED BENEFITS

This role is eligible for various benefits including:

Full-time:

• Insurance options for Employees (and their families) include Medical, Dental, Vision, STD & LTD insurance.

• Health Savings Account with company contributions.

• Flexible Spending Account.

• Paid basic life insurance for employees.

• Employees can enroll in a 401(k)-retirement savings plan with employer match of 3.5%.

• Sick Pay: 80 hours front-loaded.

• Vacation Pay: 80 hours per year and increases based on tenure with the Company.

• Paid Holidays: 7 per year.

• Employee Assistance Program.

Salary Range: $50,000- $60,000 (Annual Salary range)

• Starting pay for this role will vary based on multiple factors, including but not limited to an individual's education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.
• ABOUT RADIANT

Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.

Radiant's network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup, Adcom Worldwide, Distribution By Air, SBA Global Logistic Services, as well as the Radiant Brand itself. In all, It's the Network that Delivers!

Radiant is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.