Account Manager

Covenant Transport Services Texarkana , AR 71854

Posted 3 months ago

This position will have a variety of responsibilities in fleet management, customer service, and load planning, responsibilities below. Account Managers may be required to work a variety of hours and days, including occasional nights, weekends, or holidays.

Fleet Management duties may include:
  • Tracking and tracing the trucks in the morning and through the day.
  • Maintain positive and productive communication with drivers in order to deliver on time, prevent service failures, and reduce turnover.
  • Receive ETAs and PTAs and manage throughout the day.
  • Receive confirmations of load assignments.
  • Develop an effective working relationship with assigned professional drivers and understand the needs and performance of each professional driver. Be responsible to communicate and establish expectations for performance, conduct, and safety, and provide ongoing feedback for the professional driver.
    Account Management duties may include:
  • Manage and solicit business from a specific or assigned number of customers by using daily available capacity.
  • Solicit freight from existing customer base when demand indicates.
  • Negotiate freight rates with customers that do not have contract rates.
  • Commit to and receive detailed customer load information by telephone, fax or electronic tendering. Input all load information into computer system accurately to ensure system integrity.
  • Monitor and trace loads so that follow up can be made to customers regarding late pickups and or deliveries, as well as any other load changes that may occur.
  • Anticipate and facilitate problem resolution on load issues to meet or exceed total satisfaction of customers.
  • Assist in collecting and maintaining current customer information in the system.
  • Work with other internal departments to resolve customer or company issues when necessary.
    Load Planning duties may include:
  • Calculate regional inbound and outbound numbers.
  • Decrease deadhead percentage and provide on time pickups for customers.
  • Manage utilization of trucks and trailer pools to ensure minimum amounts of available equipment.
  • Maintain and monitor customer commitments.
  • Increase home time percentage for drivers through proper planning.
  • Other duties:
  • Compile and submit assigned reports and attend all meetings as required.
  • Follow established procedures and best practices to ensure consistency and quality.
  • Participate in trainings and other developmental opportunities.
  • Perform as a team player and provide assistance to other team members willingly.
  • Follow all company policies and procedures.
  • All other duties as required.


    Bachelors degree in Business, logistics or other closely related field is required
  • • Must be able to demonstrate a high level of proficiency in MS Word, Excel, TMW, and Outlook or other web-based and email-based programs
    • Must be able to effectively communicate verbally, in writing, and electronically
    • Organization, detail-oriented, and ability to handle multiple projects required
    • Bi-lingual in Spanish a plus
    • Must have an excellent attendance record at prior jobs
    • Must be available to work occasional evenings, weekends, or holidays if required, sometimes on short notice as business needs dictate
    • Ability to work occasional evenings, weekends, or holidays, sometimes on short notice


    Competitive Compensation

    • 401(k) match, Serious Health Condition Pay

    Full Health Benefits Package

    • Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance

    Paid Time Off

    • Holidays, Birthday, Wellness Day, Vacation & Sick Time

    Cultural Perks

    • Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program
    icon no score

    See how you match
    to the job

    Find your dream job anywhere
    with the LiveCareer app.
    Mobile App Icon
    Download the
    LiveCareer app and find
    your dream job anywhere
    App Store Icon Google Play Icon

    Boost your job search productivity with our
    free Chrome Extension!

    lc_apply_tool GET EXTENSION

    Similar Jobs

    Want to see jobs matched to your resume? Upload One Now! Remove
    Store Manager In Texarkana AR

    Dollar General Corporation

    Posted 3 days ago

    VIEW JOBS 1/21/2020 12:00:00 AM 2020-04-20T00:00 Company Overview Dollar General (NYSE: DG) is a Fortune 200 company with more than 15,400 retail locations in 44 states, 16 distribution centers and 135,000 employees that embody our mission of Serving Others each and every day. We work in an energetic atmosphere that embraces innovation, diversity and teamwork, all while keeping our customers and communities at the center of everything we do! At Dollar General, employees have numerous growth and development career opportunities through award-winning training and being part of one of America's fastest-growing retailers. Apply today and let's grow together! Job Details GENERAL SUMMARY: Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support. DUTIES and ESSENTIAL JOB FUNCTIONS: * Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed. * Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination. * Make recommendations regarding employee pay rate and advancement. * Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies. * Ensure that the store is appropriately staffed and effectively opened and closed each day. Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week. * Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors. * Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts. * Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes. * Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage. * Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls. * Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures. * Provide superior customer service leadership. * Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment. * Ensure that store is adequately equipped with tools necessary to perform required tasks. * Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance. * Complete all paperwork and documentation according to guidelines and deadlines. Qualifications KNOWLEDGE and SKILLS: * Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals * Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. * Knowledge of cash handling procedures including cashier accountability and deposit control. * Ability to perform IBM cash register functions to generate reports. * Knowledge of inventory management and merchandising practices. * Effective oral and written communication skills. * Effective interpersonal skills. * Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes. * Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.) * Good organization skills with attention to detail. * Ability to solve problems and deal with a variety of situations where limited standardization exists. WORK EXPERIENCE and/or EDUCATION: * High school diploma or equivalent strongly preferred. * One year of management experience in a retail environment preferred. COMPETENCIES: * Aligns motives, values and beliefs with Dollar General values. * Supports ownership by tapping into the potential of others. * Acts as a liaison between the corporate office and store employees. * Fosters cooperation and collaboration. * Interacts with staff tactfully yet directly and maintains an open forum of exchange. * Demonstrates responsiveness and sensitivity to customer needs. * Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.). * Provides continuous attention to development of staff. * Recruits, hires and trains qualified applicants to fulfill a store need. * Ensures store compliance to federal labor laws and company policies and procedures. WORKING CONDITIONS and PHYSICAL REQUIREMENTS: * Frequent walking and standing. * Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks. * Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts). * Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds. * Occasional climbing (using ladder). * Regularly driving/providing own transportation to make bank deposits and occasionally to attend management meetings and to other Dollar General stores. * Fast-paced environment; moderate noise level. * Occasionally exposed to outside weather conditions. Dollar General Corporation is an equal opportunity employer. _ #cc# Dollar General Corporation Texarkana AR

    Account Manager

    Covenant Transport Services