Account Manager

City Wide Facility Solutions Cincinnati , OH 45202

Posted 4 days ago

Territory will cover Northern Kentucky up thru Cincinnati/Norwood area.

City Wide Facility Solutions is the largest management company in the building maintenance industry, facilitating janitorial and more than 20 additional maintenance services for every client. But we do more than just manage maintenance services for commercial facilitieswe pride ourselves on being a partner that not helps our clients save time and solve problems, but keeps their facilities clean and safe.


1. Responsible for the business operations of an assigned client contracted service area.

2. This position provides field support including training, guidance with starting new clients, troubleshooting customer request/complaints, coordinating site visits and develop long term relationships with clients and contractors.

3. Serve as the local point of contact with clients and perform inspections on all accounts on a scheduled basis to ensure work performed satisfies company and client quality standards.

4. Manage, expand and diversify client relationships with an eye toward potential add-on sales opportunities and the ability to determine pricing, staffing and logistics.

5. Supervise and direct Night Manager(s); ensure the clients strategy is executed and all services are performed correctly.

6. Implement company policies and procedures associated with client service levels.


1. Work with a high level of autonomy on a daily basis but will still have access to support from the Director of Operations and our administrative support teams.

2. Negotiating contracts, procuring supplies from clients and ensuring high client satisfaction.

3. Promote the sales of, procure and monitor supplies for clients.

4. Effectively communicate all client issues with contractors and the Direct of Operations promptly address any client issues or problems that arise.

5. Use City Wides CRM to perform client inspections, adding extra charges, Night Manager routing, etc.

6. Discuss surveys with your clients and encourage participation. Communicate client survey responses to the Director of Operations, Night Managers, contractors

7. Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.

8. Participate and be present in monthly contractor paydays.

9. Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

10. Notify Sales Executives of potential accounts in your territory, especially new construction.


  • 3 5 years sales/management experience in building maintenance, facility management or equivalent
  • experience.

  • Prior experience as an Account Manager, Business to Business Sales, Account Representative, or other
  • customer service route-based positions preferred.


    City Wide Facility Solutions was nominated as a best place to work for Cincinnati and Dayton. Humana Insurance: Health/dental/vision is offered (one plan is at no cost to the employee). We offer 3 weeks of paid time off, 6 paid holidays, Simple IRA (Up to 3% company match), Long/Short term disability (no cost to employee) and Life and AD&D Insurance. Mileage is reimbursed at $ 0.625/per mile.

    icon no score

    See how you match
    to the job

    Find your dream job anywhere
    with the LiveCareer app.
    Mobile App Icon
    Download the
    LiveCareer app and find
    your dream job anywhere
    App Store Icon Google Play Icon

    Boost your job search productivity with our
    free Chrome Extension!

    lc_apply_tool GET EXTENSION

    Similar Jobs

    Want to see jobs matched to your resume? Upload One Now! Remove
    Account Manager

    Marathon Health

    Posted 2 months ago

    VIEW JOBS 12/23/2022 12:00:00 AM 2023-03-23T00:00 <p>Job Locations</p><p>US-OH-Cincinnati US-OH-Columbus</p><p>Type</p><p>Full-Time</p><p>Overview</p><p>Account Manager/Client Advocate</p><p>Marathon Health ( people are more than just employees-they are ambassadors. Join our mission to change healthcare! We are hiring a full-time Client Advocate to create and maintain Raving Fans. This role is the primary contact with our customers and is instrumental in the overall success of our health centers.</p><p>This position is home based remote; however, the candidate must be local to Cincinnati or Columbus, OH.</p><p>Travel expectation of 25% at a minimum, with the potential for additional travel as necessary.</p><p>This is a full-time position that in addition to a great team and work environment offers competitive pay and full benefits package including medical and dental insurance, vision, 401k, paid time off and holidays and resources to support your ongoing growth and development.</p><p>About Marathon Health</p><p>Marathon Health is one of the nation's leading providers of employer-based health services. We serve businesses throughout the United States, providing a different kind of healthcare program that focuses on total population health management and health risk reduction.</p><p>Marathon Health promotes a culture of health and wellness in everything we do. It is for this reason we seek to hire individuals who embrace wellness and model healthy behaviors in their own lives. We are proud to be a drug and tobacco free company. We value the richness diversity brings to our workforce and are committed to being an equal opportunity employer and provider (EOE).</p><p>Responsibilities</p><p>Client Management</p><ul><li><p>Develop and maintain strong and lasting client partnerships</p></li><li><p>Strategic and proactive planning within the client's overall line of business</p></li><li><p>Responsible for identifying and executing opportunities to engage employee population</p></li><li><p>Collaborate with internal functional teams focused on the client's needs</p></li><li><p>Collaborate with onsite clinical team as well as clinical leaders to maintain open communication regarding client relations and activity</p></li><li><p>Identify and seek opportunity for expansion within the account</p></li><li><p>Execute all necessary contractual requirements in a timely manner</p></li><li><p>Understand and track risk metrics related to the success of the partnership</p></li><li><p>Facilitate and distribute all reports per the contract's schedule of reports</p></li><li><p>Manage budget and assure any necessary billing for services outside of the contract</p></li><li><p>Assist sales team on reference visits</p></li></ul><p>Qualifications</p><ul><li><p>Bachelor's Degree required; Master's degree preferred.</p></li><li><p>Experience working with remote team members</p></li><li><p>Experience in insurance, benefits or healthcare highly preferred</p></li><li><p>Strong written and communication skills</p></li><li><p>Strong working ability in Microsoft Word, Excel and PowerPoint</p></li><li><p>Must possess skills necessary to influence others and work cross-functionally, navigating within a multi-state organization; Possess ability to manage ambiguity and the organizational acumen to establish effective internal networks</p></li><li><p>Experience in developing executive level customer relationships including negotiation, presentation and polished communication skills</p></li><li><p>Knowledge of population health management highly desirable</p></li><li><p>The passion to make a difference required</p></li></ul><p>COVID-19 Vaccinations are not mandated at Marathon Health unless there are specific client requirements or applicable state laws.</p><p>(Colorado, New York and California Only*) Minimum pay rate of $60,800/year plus bonus and benefits</p><p>Created Date</p><p>12/22/2022</p><br> Marathon Health Cincinnati OH

    Account Manager

    City Wide Facility Solutions