Account Manager

Cincinnati Bell Cincinnati , OH 45201

Posted 2 months ago

Account Manager - SMB

Cincinnati, OH

Job Purpose

The Account Manager plays a key role in the Business Sales process. The position is the primary contact for all face-to-face, proactive sales efforts for a variety of complex and newly emerging products and services for a select segment of highly strategic customers. Customer satisfaction as well as financial performance of a specific number of accounts within an assigned market segment will directly relate to the performance of the Account Manager. The successful Account Manager will develop and utilize sales plans and strategies to economically reach sales goals.

Essential Functions

  • Develop/ maintain customer relationships 15%

  • Cold call with established customer list 15%

  • Manage the sales cycle and close business 25%

  • Uncover new revenue opportunities and deploy resources as appropriate 15%

  • Prepare and present effective proposals 15%

  • Total of 15%

  • Develop sales plans

  • Understand CBT's strategic direction and sales implementation processes

  • Motivate the team

  • Provide generalist level product knowledge/ expertise

  • Understand/ manage client's business: strategies and business issues

  • Understand/ manage telecom

  • Demonstrate business acumen

  • Lead design of customer's tailored solution

  • Interface with sales engineers

  • Provide regular updates to the Account Manager on each account

  • Position with customers


Four years of College resulting in a Bachelor's Degree or equivalent


3 to 5 years

Previous Job Experience

  • Four year business degree or equivalent experience required

  • Salesperson from a competitive environment desired

  • Prior training/experience in data, voice, video and/or image communications, selling skills, and proposal generation required

Special Knowledge/Skills

  • Consultative Selling

  • Sales Process

  • Customer Knowledge

  • Qualifying

  • Planning

  • Product Knowledge

  • Business Acumen

  • Competitive Knowledge

  • Resource Management

  • Self Management

  • Innovation

  • Resource Leadership

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, gender, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law

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Account Manager

Cincinnati Bell