Account Manager

Carlisle Syntec, Inc. Portland , ME 04101

Posted 4 weeks ago

Carlisle Construction Materials (CCM), is a global leader in the building materials industry. We've been around since 1917. In just the past six years, our company has grown by nearly 70%.

If you love a good challenge, you'll fit right in.

We are looking for a Account Manager to join our Hunter Panel's Cusomter Service team in Portland, ME. This position is the primary contact between Hunter Panels and all material distributors and is responsible for responding to Customer, Sales Rep and Regional Sales Manager requests promptly and accurately. The Account Manager will be expected to form strong relationships with Customers, Sales Reps, and Regional Sales Managers interacting with them daily via phone and email to answer questions, take orders and resolve problems in a professional and friendly way.

Job Responsibilities

  • Form strong relationships with Customers and provide excellent customer service to help influence sales

  • Communicate and collaborate with Sales Reps and Regional Sales Managers to manage quotes and orders within assigned territory.

  • Manage orders for assigned territory including but not limited to order entry, review of open orders, close out of expired orders, credits, debits, and returns as needed.

  • Work with Sales Reps and Regional Sales Managers to establish pricing based on individual markets and competitive information.

  • Manage quotes, cases and customer contacts in CRM

  • Handle all customer requests and provide accurate pricing and applicable lead times.

  • Work with customers to resolve issues in a timely and satisfactory way.

  • Respond to quote requests, logging quotes as necessary and working with outside sales to follow up.

  • Maintain a network of appropriate contacts within the various departments such as Dispatch, outside sales, Tapered, Scheduling, Technical, Credit, IT, etc. as well as with external vendors.

  • Review sales reports to ensure continued business growth for target customers and key accounts.

  • Support territory by providing inside sales representation, proactively marketing Slow Moving Obsolete Goods (SMOG), Sales Specials, etc.

  • Use SAP functionality and order management to procure material as necessary

  • Play an active role in the success of the inside sales team via individual contribution, i.e. assisting and coaching team members and participating in process improvement projects

Job Requirements

  • An Assocaite's degree is required for this position; a Bachelor's degree is highly preferred.

  • 3-5 years of customer service experience is required.

  • Strong communication skills, written and oral, are required.

  • SAP experience is preferred.

When you join CCM, you'll become part of a team that looks out for you, listens to your ideas and appreciates your work. We think we've got something pretty special here, and our employees seem to agree.

Employees also enjoy some of these great benefits!

Time off -- Hard work should be rewarded. You'll receive paid vacation and a generous amount of paid holidays.

Healthcare -- We offer multiple options. Choose the one that fits your lifestyle. CCM picks up a generous amount of the cost.

Retirement Fund -- Save for your retirement with a traditional or Roth 401k. We'll match a portion of your contribution starting on your first day of work.

Training -- We believe in being lifetime learners, so we offer dozens of training programs in the classroom as well as online.

Tuition Reimbursement -- Ready to get the degree? We'll pick up 90% of your tuition cost.

Idea Teams -- You can be part of helping us solve some of our toughest challenges or developing the next break-through innovation.

Unlimited Coffee -- Caffeine fuels some of the best ideas.

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Account Manager

Carlisle Syntec, Inc.