Account Manager

Cargas Systems Inc Lancaster , PA 17622

Posted 7 months ago

Looking for an opportunity with a company whose Core Values include Teamwork, Customer Care and Employee Ownership? Cargas is that company. Being recognized for 13 years on the PA Best Places to work confirms that we do what we say.

From our employee-owned culture to our flip-flop-friendly dress code, Cargas does things a little differently. You get to be in the thick of the action. We practice Open Book Management, so you know the sales, profits, challenges, and opportunities. We collaborate at all levels, so your ideas are heard. We have a flexible work environment, so we trust you to make good decisions on when you need to put in extra effort to take care of customers and when you can take time for personal matters. We have an environmentally-friendly office building, with solar panels, passive solar, and an indoor bicycle rack and showers. We share success widely through our Profit Sharing, Bonus Plan, and Employee Ownership. We work hard and have fun!

We are seeking an Account Manager in our Energy division to manage a portfolio of small to midsize customers in order to drive product adoption and ensure customer retention.

Duties Include:

  • Follow up on customer requests for additional software, services, and hardware purchases. Provide quote and/or proposal where appropriate.

  • Proactive data mining of customer info to look for trends and sales opportunities

  • Support customer success manager by preparing data for customer visits

  • Writing and executing proposals

  • Conduct license audits

  • Maintain existing customer sales pipeline in CRM

  • Maintain/ update customer information in CRM - Products owned, sync contacts between Zendesk & CRM, etc.

  • Follow up on overdue Care Plan & Invoices

  • Conduct NPS surveys

  • Prepare customer Welcome Wagon

  • Enterprise sales administrative support

  • Work collaboratively with the marketing team to execute on existing customer marketing campaigns.

  • Accountability for existing customer sales goals

  • Work collaboratively with other members of the Energy Team to achieve revenue and service goals

Education/Experience:

  • Bachelors degree in business preferred, or related field
  • 2-4 years relevant work experience
Professional/Technical

Knowledge:
  • Ability to thoroughly understand software product licensing for Cargas Energy.

  • Proficient in software tools and systems (CRM, GoogleDocs, Microsoft Apps, etc.)

  • Passionate about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal

  • Love for teamwork and committed to building a world-class customer experience

  • Read, write, understand and speak English fluently

  • Experience in B2B software sales a plus.

  • Knowledge of B2B software sales process a plus.

Cargas Systems is an Equal Opportunity Employer and is committed to workplace diversity.


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Account Manager

Cargas Systems Inc