Account Manager

Account Manager

Compensation: Pursuant to Colorado regulations, if this job is performed in Colorado, the salary range is $60,000 - $65,000 plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

We are Agency FIFTY3

Be part of a growing team that's changing how marketing is done in real estate. We constantly strive to produce the best work, look for ways to innovate, and challenge the status quo., we care about our client deliverables and stand behind our work from advanced digital marketing to high-quality creative and social campaigns.

Our love for marketing is rooted in our culture. Winner of Built in Colorado's Best Place To Work and over 50 plus marketing awards, we're a group of passionate team members who collaborate, are committed to growth and development, and spend time recognizing the team's achievements.

Agency FIFTY3 is headquartered in Denver, CO. We are committed to building and sustaining a diverse, equitable, and inclusive environment where everyone feels comfortable to bring their best self to work. We value diverse backgrounds, perspectives, experiences, and skillsets.

Are you the Account Manager we're looking for?

Our Account Managers have a client-first perspective and can quickly build trusting relationships with others. Experienced in multifamily or student housing operations, they know how to communicate effectively with clients in our industry and meet client expectations, goals, and results. Utilizing a variety of resources from Project Managers to Subject Matter Experts, our Account Managers have all the ingredients to implement successful marketing results for our clients.

The ideal candidate for this role has a strong digital marketing background, superior presentation and communication skills, and has a vast understanding of digital marketing channels.

This position is responsible for:

• Building collaborative relationships with clients

• Accountable for client success metrics including growth, retention, and satisfaction of their client portfolio

• Working closely with their Subject Matter Expert team to ensure successful onboarding, launch, and ongoing maintenance of digital marketing programs

• Regularly meeting with their clients to maintain their strategy and ensure client satisfaction and success

• Managing client expectations and timelines through clear communication by aligning customer needs with our standards and benchmarks

• Collaborating with internal teams to drive ROI, communicate best practices, and ensure overall client success

• Be the primary point of contact for your client team, lead internal and external client meetings and follow all processes to ensure effective communication internally and on time and on budget campaign delivery externally

• Understanding the property management industry and how our programs tie into serving onsite management teams with high quality leads

We're looking for someone who has:

• A vast knowledge of the multifamily and student housing industry.

• A proven understanding of our core product line as seen on our website as well as in-depth experience managing digital programs

• An outstanding work ethic with the ability to work both independently and as part of a larger team. You are disciplined to meet deadlines, stay organized, and achieve results

• Strong writing, editing, and proofreading skills.

• A customer service mindset to creatively and effectively manage products from concept to deliverable and the ability to upsell our products and services

• The ability to be collaborative, adaptive, and flexible, functioning effectively in a fast paced environment

• Positive approach to problem solving while balancing multiple projects

• How to run effective client meetings and navigate upselling opportunities

Qualifications we're looking for

• An understanding of digital marketing including but not limited to Google Ads, SEO, and social media advertising, and how all program work together

• Proven experience interpreting, analyzing and communicating monthly performance reports and results to clients based on their digital marketing programs

• Excellent analytical, critial-thinking and problem-solving skills

• Excellent communication and presentation skills

• Self-motivated, self-starter, able to independently execute with minimal supervision in an agency environment with rapidly changing priorities

Perks and benefits we offer

• Flexible work-from-home and remote work policy in the U.S.

• Full benefits package available for all full time team members

• 401k with company match for eligible team members.

• Life and Disability Insurance (100% Paid Life, STD, and AD&D).

• Unlimited PTO and 10 paid holidays.

• 12 weeks of Paid Parental Leave (Maternity and Paternity) for eligible team members and primary caregivers of a newborn or adopted child.

• Optional Health Savings Account, Flexible Savings Account, and Pet Insurance.

• Leadership training and events, StrengthsFinder 2.0 assessment, and company-paid book club to promote growth and development.

We are an Equal Opportunity Employer

Agency FIFTY3 is proud to be an equal opportunity employer, committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental ability, marital status, sexual orientation, gender identity, gender expression, military and veteran status, and any other characteristic protected by applicable laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work in an office environment. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member is regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.