Account Manager - Bilingual Mandarin - Dallas, TX

Ceva Logistics U.S., Inc. Dallas , TX 75201

Posted 2 days ago

CEVA Logistics, one of the world's leading supply chain companies, designs and implements industry leading solutions for large and medium-size national and multinational companies. Approximately 41,000 employees in nearly 160 countries are dedicated to delivering effective and robust supply chain solutions across a variety of sectors where CEVA applies its operational expertise to provide best-in-class services across its integrated network.

CEVA offers competitive incentive packages, exceptional benefits and an exceptional culture for career building. Start your career with CEVA and build on our Foundations: Unity, Growth and Excellence. CEVA people are passionate about supply chain management.

Job Summary:

CEVA Logistics is currently hiring an Account Manager in Dallas, TX. The Account Manager is accountable for the retention of business and growth of net revenue with existing accounts and the management and coordination of all customer service efforts initiated by one or more station departments to ensure consistent and high level service quality and customer satisfaction.

In this role, the Account Manager will:

  • Coordinate and provide direction for customer service efforts from all station departments involved with the assigned account(s) working with the managers and supervisors

  • Ensure a consistent and high level of customer service is maintained

  • Create, implement and maintain standard operating procedures for each client

  • Serve as the primary contact for all communications with the assigned account(s)

Summary of Key Responsibilities:

  • Prepare management reports that track adherence to standard operating procedures and review results with clients on a regular basis

  • Develop and maintain functional knowledge of the products, services and operations offered and actively participate in product training sessions

  • Interact regularly with local management and develop close and cooperative working relationships with operational staff to ensure the customer's needs are met

  • Receives and processes various documents for accuracy, which requires operational knowledge of customers, carriers, and procedures

  • Enters various operational/customer data in software systems and applications, works to identify missing or potential operational or service concerns, and communicates with appropriate groups as necessary to resolve

  • Utilizes databases, logs, and other sources to locate and verify information; information is usually operational in nature, standard to complex

  • Addresses various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; forwards complex or escalated customer needs as appropriate

Education, Experience, and Certifications:

  • High School Degree or GED required

  • Bachelor's Degree in Marketing, Transportation, Logistics or Supply Chain Management preferred; or an equivalent combination of work experience and completion of the LDP Program

  • Minimum five years related experience

  • Minimum four years industry experience preferred

  • Minimum three year supervisory or managerial experience required

  • Fluent in English & Mandarin strongly desired

Additional Skills and Experience that Contribute to Success:

  • Demonstrated ability to provide professional-level operational support and customer service in a supply chain environment

  • In-depth knowledge of the company's products and services

  • Demonstrated leadership and supervisory skills

  • Requires positive, competitive, confident personality

  • Ability to manage the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses)

  • Make customers and their needs a primary focus of one's actions; develop and sustain productive relationships

  • Allocate decision making authority and/or task responsibilities to others to maximize the organization's and individuals' effectiveness

  • Explore alternatives and positions to reach outcomes that gain all parties' support and acceptance

  • Analyze complex problems and develop alternative solutions

  • Demonstrated leadership skills in influencing departments and implementing and managing change

  • Ability to plan, organize and manage multiple projects and set priorities

  • Basic understanding and experience in project management methodologies

  • PC literate with intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications

Communication Skills:

  • Manages complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance

  • Ability to read, analyze, and interpret complex procedures or regulations

  • Ability to write reports, business correspondence, and procedure manuals

  • Ability to effectively present information and respond to questions from management, employees and customers

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.


Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Account Manager Combined Ba...

Medtronic Inc.

Posted 2 days ago

VIEW JOBS 7/18/2018 12:00:00 AM 2018-10-16T00:00 Careers that Change Lives A Day in the Life A Combined bag SalesRepresentative is expected to achieve annual sales objectives through sellingand supporting the Company's advanced surgical and energy-based products, whilerepresenting Medtronic to the customer in accordance with Company policies andAdvaMed guidelines. Combined bag SalesRepresentatives develop clinical and administrative relationships in assignedaccounts and formulate a "defend" territory strategy, accounting forcompetitive pressures and local market conditions. The Combined bag Sales Representative isexpected to demonstrate High Performance Practices and competencies as theymeet and exceed objectives for this role. ESSENTIALFUNCTIONS: OverallSales Representative Functions 1. Achieve all territory sales objectives annually in alignment withthe business strategy and annual compensation plan. 2. Develop an understanding of each account's culture, competitivepressures, financial state, stakeholders and decision makers. 3. Build and maintain strong, professional relationships with clinicaland administrative staff in assigned accounts. Through outstanding customer service, maintain a high retention rate ofcurrent accounts in territory. 4. Display and leverage strong knowledge of products. Be able to provide hard data around allproducts, as well as account references. 5. Effectively collaborate with Medtronic peers in other BUs toidentify mutual opportunities and support customer relationships. 6. Complete business analytics and regional reporting assignments ina timely, accurate fashion. Conductquarterly business reviews to exhibit achievement of sales goals in allassigned accounts. 7. Maintain awareness of competitive products and marketingpractices, and keep sales management informed concerning them. 8. Manage inventory of assigned products in accounts, as requested,and facilitate product returns in accordance with Company policy. 9. Verbally deliver clear and concise instruction on the safe andefficacious use of assigned products to customers in and out of the OR setting,including in-services for surgeons and clinical staff. 10. Scrubinto surgical procedures utilizing assigned product line on a daily basis. Be fully able to answer questions about theproducts. 11. Participatefully in training on new products and procedures through in person and onlinetraining programs. Attend regional andnational meetings, as required. 12. Adjust customer complaints in accordance with Company policy, andadvise sales management promptly of any situation beyond the SalesRepresentative's scope of authority. 13. Assistwith Sales Training courses, both in the field and in the corporateoffice. 14. Understandand demonstrate the High Performance Practices and Expectations in daily workactivities. 15. Manageassigned territory within allocated expense budget. Submit expense reports and pay Company creditcard on time per Medtronic policy. ClinicalSelling / "Defend" Functions 1. Develop and maintain a strategic account plan to defend sales inaccounts in assigned territory. Executeplan to maintain sales volumes in assigned accounts. 2. Leverage marketing materials, white papers and clinical evidencethrough consultative selling. Useclinical knowledge to develop messaging in sales proposal. 3. Build and maintain strong, lasting relationships in assignedaccounts to support continued business. 4. Gain insight into the key individual customers and howto influence them. 5. Identify opportunities for surgeons to attend Medtronic sponsoredprofessional training programs, and participate in programs and labs (whereappropriate). EconomicSelling Functions 1. Integrate economic value messages into sales proposal whereappropriate. 2. Collaborate with the Contracts department and sales leadership tomanage customer contracts, and facilitate the contract process. 3. Research general account context to understandhospital economics and all key issues at major accounts. 4. Display and leverage strong knowledge of accounts,purchasing process/buying cycle, and protocols. Must Have: Minimum Requirements MINIMUMREQUIREMENTS: Education required: Bachelor's Degree Experience: 3 – 5 years professional field sales experience, demonstrating exceptional achievement of sales objectives Qualifications Successfully complete Medtronic combined bag sales training program for assigned products. Skills/Competencies: Business Acumen, Customer Focus, Drive for Results, Ethics & Values, Evidence Based Medicine, Functional Technical Skills, Integrity & Trust, Interpersonal Savvy, Listening, Negotiating, Priority Setting, Problem Solving Other Skills: MS Office, strong verbal and written communication skills ORGANIZATIONAL RELATIONSHIPS/SCOPE: Reports to: Regional Manager With frequent communication to: Sales, Sales Operations,Marketing, Professional Affairs and Clinical Education, and Customer Service. Responsibility to oversee: $2-4M in annual sales WORKINGCONDITIONS: * Hospital and operating room sales environment with frequent*sitting, walking, and standing, and occasional* climbing, stooping, kneeling,crouching, crawling and balancing. * Frequent* use of eye, hand, and finger coordination enabling theuse of office machinery and company products. * Oral and auditory capacity enabling interpersonal communication aswell as communication through automated devices such as the telephone. * Physical effort required by occasionally* handling objects up to50 pounds* while in the field. * Ability to move between departments and buildings to demonstrateCompany products. * Ability to demonstrate Company products in hospital operatingrooms. * Ability to operate a Company vehicle, and maintain a currentdrivers' license. * Position may require in excess of 30% travel time, depending onmunicipal or rural territory designation. * Occasional: Activity exists less than 1/3 of the time. * Frequent: Activityexists between 1/3 and 2/3 of the time. Nice to Have About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Medtronic Inc. Dallas TX

Account Manager - Bilingual Mandarin - Dallas, TX

Ceva Logistics U.S., Inc.