Account Manager - Bilingual Mandarin - Dallas, TX

Ceva Logistics U.S., Inc. Dallas , TX 75201

Posted 2 days ago

CEVA Logistics, one of the world's leading supply chain companies, designs and implements industry leading solutions for large and medium-size national and multinational companies. Approximately 41,000 employees in nearly 160 countries are dedicated to delivering effective and robust supply chain solutions across a variety of sectors where CEVA applies its operational expertise to provide best-in-class services across its integrated network.

CEVA offers competitive incentive packages, exceptional benefits and an exceptional culture for career building. Start your career with CEVA and build on our Foundations: Unity, Growth and Excellence. CEVA people are passionate about supply chain management.

Job Summary:

CEVA Logistics is currently hiring an Account Manager in Dallas, TX. The Account Manager is accountable for the retention of business and growth of net revenue with existing accounts and the management and coordination of all customer service efforts initiated by one or more station departments to ensure consistent and high level service quality and customer satisfaction.

In this role, the Account Manager will:

  • Coordinate and provide direction for customer service efforts from all station departments involved with the assigned account(s) working with the managers and supervisors

  • Ensure a consistent and high level of customer service is maintained

  • Create, implement and maintain standard operating procedures for each client

  • Serve as the primary contact for all communications with the assigned account(s)

Summary of Key Responsibilities:

  • Prepare management reports that track adherence to standard operating procedures and review results with clients on a regular basis

  • Develop and maintain functional knowledge of the products, services and operations offered and actively participate in product training sessions

  • Interact regularly with local management and develop close and cooperative working relationships with operational staff to ensure the customer's needs are met

  • Receives and processes various documents for accuracy, which requires operational knowledge of customers, carriers, and procedures

  • Enters various operational/customer data in software systems and applications, works to identify missing or potential operational or service concerns, and communicates with appropriate groups as necessary to resolve

  • Utilizes databases, logs, and other sources to locate and verify information; information is usually operational in nature, standard to complex

  • Addresses various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; forwards complex or escalated customer needs as appropriate

Education, Experience, and Certifications:

  • High School Degree or GED required

  • Bachelor's Degree in Marketing, Transportation, Logistics or Supply Chain Management preferred; or an equivalent combination of work experience and completion of the LDP Program

  • Minimum five years related experience

  • Minimum four years industry experience preferred

  • Minimum three year supervisory or managerial experience required

  • Fluent in English & Mandarin strongly desired

Additional Skills and Experience that Contribute to Success:

  • Demonstrated ability to provide professional-level operational support and customer service in a supply chain environment

  • In-depth knowledge of the company's products and services

  • Demonstrated leadership and supervisory skills

  • Requires positive, competitive, confident personality

  • Ability to manage the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses)

  • Make customers and their needs a primary focus of one's actions; develop and sustain productive relationships

  • Allocate decision making authority and/or task responsibilities to others to maximize the organization's and individuals' effectiveness

  • Explore alternatives and positions to reach outcomes that gain all parties' support and acceptance

  • Analyze complex problems and develop alternative solutions

  • Demonstrated leadership skills in influencing departments and implementing and managing change

  • Ability to plan, organize and manage multiple projects and set priorities

  • Basic understanding and experience in project management methodologies

  • PC literate with intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications

Communication Skills:

  • Manages complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance

  • Ability to read, analyze, and interpret complex procedures or regulations

  • Ability to write reports, business correspondence, and procedure manuals

  • Ability to effectively present information and respond to questions from management, employees and customers

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

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