Account Manager - Bdp/Mdu

Centurylink Seattle , WA 98113

Posted 2 months ago

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

At CenturyLink our employees are our most valuable asset; many employees have built successful careers at CenturyLink, growing with us as we have expanded to serve new markets with new technologies. We value the highest ethical standards applied to a positive work environment and seek out people with new perspectives as we acquire talent in careers that will support our continued growth.

Joining the CenturyLink Field Sales team is an excellent opportunity for you to work in the competitive technology solutions industry.

The CenturyLink Field Sales organization is comprised of our stores, outside sales teams, and our account manager teams all of which work in our local markets in a variety of consumer and small business sales segments. You will have an opportunity to learn our dynamic business and work with field based partners and resources. You will work directly with our customers to provide solutions that improve lives, strengthen businesses, and connect communities by delivering advanced technologies and solutions with honest and personal service.

Compensation and Benefits

  • Competitive base pay based on your experience and skills

  • Generous sales incentives

  • Medical, Dental, Vision

  • Life insurance

  • Paid time off & paid holidays

  • Wellness rewards

  • Discounts on CenturyLink and partner products and services

  • 401(k) with company match

  • Tuition reimbursement (after one year of service)

  • Exciting career opportunities and career development

Job Description

Account Manager BDP/MDU

The Account Manager BDP/MDU leads a geographic territory to build CenturyLink's market position within a specific vertical customer segment of Multiple Dwelling Units (MDU) and Builder/Developer Programs (BDP). This position is responsible for strategic selling to new customers and renewing relationships with existing customers who directly own and/or control a property (such as apartments, condos, assisted living etc).

Job Responsibilities

  • Works closely with planning and engineering workgroups to coordinate design and implementation of new developments

  • Build a comprehensive sales strategy with General Manager of area to grow CenturyLink's market share within Multiple Dwelling Units and Builder/Developer Programs and actively maintain sales funnel using a variety of tools, including Salesforce.com

  • Identify and target new construction for single family and MDU developments and coordinate cross functionally to provide a competitive CenturyLink solution. Internal cross functional coordination is key to ensure customer needs are met and internal capabilities align

  • Actively work to build and maintain strong relationships with builders, developers, property owners, property managers, homeowner associations, consultants and any party that can positively impact CenturyLink's ability to grow its business

  • Provide end to end customer experiences to differentiate CenturyLink in the market. Including rapid response times for new opportunities and active troubleshooting on customer opportunities and challenges to meet customer needs

  • Ensure contracts are executed and implemented properly, including the placement of CenturyLink marketing materials and acquisition programs. Actively participate in on property events and programs to build and maintain market share of voice, data and video services

  • Work with builders, developers, property owners, property managers, homeowner associations, and others to execute press releases and other localized advertising programs as required

  • Be active in the community supporting the building of a positive CenturyLink brand and enabling the advancement of CenturyLink's market growth

  • Perform special projects and other duties as assigned

Qualifications

  • Bachelor's degree or equivalent education and work experience.

  • 6+ years related experience (4+ years with Masters Degree)

  • Account management experience.

  • Able to demonstrate prior experience developing quality leads, including cold calling, active participation in trade associations, etc.

  • Proven track record of successful professional sales experience.

  • Working knowledge of building/construction industry and related terminology.

  • Strong analytical skills.

  • Working knowledge and experience with contracts and contract negotiations.

  • Demonstrated ability to work independently and remain motivated.

  • Strong verbal and written communication skills to include product demonstrations, and executive selling skills.

  • Valid driver's license and acceptable driving record (MVR)

  • Working knowledge of computers and Microsoft office suite of services (email, Excel, Word, PowerPoint etc)

  • Able to travel locally extensively, 60%+ of the time

Education

Bachelors or Equivalent

Alternate Location: US-Washington-Seattle; US-Washington-Spokane

Requisition # : 204365

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Account Manager (Email Marketing)

Openpros, LLC

Posted Yesterday

VIEW JOBS 11/18/2018 12:00:00 AM 2019-02-16T00:00 <meta charset="utf-8" /> <div dir="ltr">Our client, a dynamic and fast-growing Silicon Valley technology company that has developed a <meta charset="utf-8" />revolutionary RealTime Email technology is seeking Account Managers. While working from the comfort of your own home your primary mission will be to manage and grow the company’s relationships with its clients by providing best-of-breed account management service including best practices, regularly scheduled cadence calls, program ideas, class-leading examples, and program analysis.  We are seeking someone that is outgoing, organized, and a skilled relationship manager with strong business sense. If that sounds like you, read on.<br /> <br /> <br /> REQUIREMENTS<br />  </div> <ul> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Own client satisfaction and engagement so clients renew and grow</div> <ul> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Possess a track record of client satisfaction of client satisfaction that leads to long-term relationships</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Help clients realize optimal value from a SaaS solution/service</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Possess an attitude of ‘shared success’</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Minimize/mitigate ‘unwelcome client surprises,’ especially around renewal time</div> </li> </ul> </li> </ul>   <ul> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Strategic Expert</div> <ul> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Develop and maintain an understanding of client’s business goals, strategy and environment</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Continually provide thoughtful ideas on the strategic use of RealTime Email functionality that aligns with client goals</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Present strategic recommendations and insights to executive stakeholders</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Strong analytical and consultative skills – able to craft a story based on data</div> </li> </ul> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Strong communication skills</div> <ul> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Empathize with clients while remaining highly attuned to the business value of client relationships.  Recognize urgency of client needs. Understand client needs within the context of contract cycles</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Able to interpret technical information and convey it in plain English to business stakeholders</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Ability to communicate cross-functionally, with Product, Support and Marketing to evolve the technology based on client usage, requests and industry trends</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Ability to communicate cross-functionally within accounts to understand un-tapped opportunities and expand our name recognition</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Familiar with web collaboration tools; easily learn new communication systems</div> </li> </ul> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Train, onboard, and serve as Tier 1 client contact for midsize to large enterprise clients</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Collaborate with Tier II support team</div> <ul> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Technical ‘enough’ to handle common systems questions</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Selectively escalate issues as needed</div> </li> </ul> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Highly organized</div> <ul> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Proven ability to manage various client projects and demands at the same time with ease</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Remain in regular communication with clients even during periods of high activity</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Obsessive attention to time management: actively utilize time management strategies and tools to stay ‘on top’ of client accounts.</div> </li> </ul> </li> </ul> <div dir="ltr"><br /> Email Marketing Requirements</div> <ul> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Passion for and commitment to advocating for email’s role in the overall marketing mix</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Strong working knowledge of:</div> <ul> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Segmentation strategies</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">List management best practices</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Data management</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Acquisition and retention strategies</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">All preferably in a ‘hands-on’ capacity helping clients design and implement winning email programs in an advisory capacity</div> </li> </ul> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Fluid, working knowledge of email deliverability best practices</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Easily able to provide foundational recommendations to email marketers on common life cycle marketing techniques</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">General familiarity with cross-channel marketing and email’s role in an omnichannel marketing program.</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Direct experience working on projects involving services complementary to email marketing, such as web analytics, predictive analytics, and CRM</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">General knowledge of players in the industry; easily conversant in industry parlance and able to provide guidance to clients on technology and strategic choices based on hands-on experience</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Ability to fight for and defend the value of email, demonstrated by past experience winning budget for email efforts, growth in scope or personnel of email programs</div> </li> </ul>   <div dir="ltr">EXPERIENCE</div> <ul> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">5+ years of experience in an account management role at an email service provider, email marketing agency serving midsize to enterprise clients or in a strategic email marketing role on the client side</div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Direct experience with email service </div> </li> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Sales background desirable but not required.  This is not a sales role, but you will be expected to be highly sensitive to the verbal, written, and nonverbal ‘cues’ that signal possible opportunities to grow client accounts or impending trouble.</div> </li> </ul>   <div dir="ltr">OTHER</div> <ul> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Curious and eager learner</div> </li> </ul> <ul> <li dir="ltr" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"> <div dir="ltr">Able to self-motivate in a work-from-home setting</div> </li> </ul> Openpros, LLC Seattle WA

Account Manager - Bdp/Mdu

Centurylink