Account Manager - Banking & Financial Services

Company Background

Virtusa Corporation is a leading worldwide provider of digital transformation services that accelerates business outcomes for Global 2000 businesses in Banking and Financial Services, Healthcare & Life Sciences, Insurance, and Telecommunications, Technology and Media.

With over 35,000 people and over 50 offices worldwide, we harness our deep design and engineering heritage to help global organizations tackle their toughest technology challenges. In an ever-evolving digital landscape, businesses need a partner to help them solve complex challenges and navigate the environment of today and tomorrow. Virtusa is that partner.

We are builders, makers, and doers with the technical skills and domain expertise to transform your business at scale and speed without disruption.

Our unique Engineering First approach blends deep industry expertise and empowered, agile teams, to create holistic solutions that seamlessly move the business forward. We help clients engage with new technology paradigms to creatively build solutions that drive them to the forefront of their industries.

We bring best in class digital engineering services to every engagement, with deep expertise in digital strategy and design; customer experience; analytics; mobile; cognitive/AI; full stack engineering, microservices, IoT; and cloud services.

For more information, please visit http://www.virtusa.com/

Responsibilities

• Serve as the lead point of contact for all customer account management matters and build and maintain strong, long-lasting client relationships.

• Act as the account lead on assigned accounts, setting the sales strategy, and taking overall responsibility for developing and nurturing the client relationship.

• Drive growth through hunting new opportunities

• Build and manage client relationships.

• Manage the shaping and closure of opportunities on assigned accounts, leveraging Virtusa specialists to support as necessary.

• Serve as day-to-day contact for the client where there is thin coverage of Client Partner support.

• Scale accounts at pace

• Negotiate contracts and close agreements to maximize profits.

• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.

• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).Prepare reports on account status.

• Assist with challenging client requests or issue escalations as needed.

Requirements and skills

• Minimum 5 years' relevant Account Management experience

• Adept at managing client relationship and selling technology and consulting services.

• Account management experience with Banking/Financial clients would be a big plus

• Advanced degree (MBA or Masters)

• Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment.

• Proven ability to work and collaborate with geographically distributed client and internal teams

• Must be detail oriented and able to manage and maintain all facets of complex assignments.

• Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications.

• Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences.

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.

• Experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel)

• Experience delivering client-focused solutions to customer needs.

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

• Excellent listening, negotiation, and presentation abilities

• Strong verbal and written communication skills

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.

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