Account Manager, B2B Inside Skincare Sales

Face Reality Skincare was created with one goal: to give people clear skin and confidence. With over 50 million people managing the physical and emotional toll of acne, we made it our mission to develop an effective way to achieve clear skin through adaptive, expert guidance by trained estheticians and premium formulas that use only tested, safe ingredients. We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey.

Our Core Values

Integrity, Inclusive, Collaborative, Adaptive, Accessible

Our supportive business model ensures that everyone has a clear path to success and growth. We foster an inclusive space in which people are valued for who they are and are encouraged to collaborate to see goals fully realized. Fostering an open, honest culture gives us the opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive allows us to remain responsive to the ever-changing world. Doing right, even if it is difficult, is of the utmost importance.

We are seeking an experienced and passionate Account Manager, B2B Inside Skincare Sales professional to join our team. This role focuses on nurturing relationships with Acne Experts, driving business growth through targeted sales strategies, and ensuring the successful implementation of incentive programs. The role demands a "closer" mentality, with a keen eye for identifying opportunities and a commitment to driving results. This role reports to the National Sales Manager. This is a hybrid role working onsite Tuesday-Thursday and Mondays and Fridays remotely.

Responsibilities:

Relationships and Sales Territory Management (85%):

• Responsible for end-to-end account management within your assigned geographic territory to engage and support Acne Expert accounts to build, grow, and cultivate relationships to generate new business opportunities and sales revenue growth.

• Excellent management skills: a leader and team player in one, you must know how to supervise, mentor, inspire and create cross-functional, tight-knit teams.

• Assess the need for additional training beyond the national Curriculum and provide tailored education.

• Create and execute compelling solutions presentations to customers that demonstrate solid business acumen and a strong understanding of product assortment and marketing programs.

• Support customers in their marketing efforts, including facilitating open houses and in-office events.

• Welcoming all new Acne Experts & ensuring they take orientation, gain access + leverage continuous education library and become familiar with acne assist.

• Check-in and offer a consistent 30/60/90-day review approach to New Acne experts.

• Analyze sales data and business needs to continually assess areas of opportunity, trends, and call activity.

• Build and maintain trusting relationships with all call points at locations.

• Conduct in field and virtual product trainings, educational re-enforcement, and special promotional events (New Product Launches) to drive sales efforts and results, being mindful of the return on investment (ROI) of their time and budget investment.

New Business Development (15%):

• Plan and execute monthly call cycles and occasional in-person visits to support and maintain territory coverage.

• Supports New Business Development as needed.

• Enroll accounts in education offerings and opportunities to help drive profitability and engagement.

• Track and report account activities, market conditions, trends, and competitive information on a monthly basis.

• Resolve customer issues, investigate problems, develop solutions, and work closely with management.

• Re-engage former accounts, addressing concerns and bringing them back to the brand.

Travel + Representational Role:

• Represent the brand with the highest standards during industry trade shows and conferences, networking with professionals and promoting our products and services. May include some travel, holidays, nights and weekends.

• Help lead on behalf of Sales Leadership point of view and team priorities in the event of other business needs.

• Manages expenses within fiscal guidelines and policies.

Requirements:

• 3-5 years of proven experience in sales and relationship management, in the skincare/ beauty industry.

• Strong communication and presentation skills (we are a visual organization and use PowerPoint to share our POV).

• Experience with negotiating and influencing at all levels.

• Proficiency in using CRM software and analytical tools.

• Ability to travel for in-person visits and industry events up to 40% of the time.

• Results-oriented mindset with a passion for exceeding sales objectives.

• Ability to adapt in a dynamic, growing business

• Ability to understand financial and sales reports

• Working knowledge of the B2B spa and/or salon business.

• Licensed Esthetician, a plus.

Key Measures:

• Year over year growth of assigned Top Accounts.

• Increased AE Revenue Growth over control group.

• AE Retention over control group.

• Educational Engagement

• Sales Team Key Initiatives

Salary Range: $85k - $105k annually plus yearly bonus and full benefits.