ConsumerMedical (www.consumermedical.com) is a leading healthcare decision support and concierge company serving over 3.5 million individuals through some of the nation's largest employers, health plans and private exchanges. As a Medical Ally, ConsumerMedical guides participants throughout their healthcare journey with compassionate, high-touch support and deep clinical expertise.
ConsumerMedical offers a fully integrated suite of solutions including Medical Decision Support, Expert Medical Opinions, Claims Advocacy and more, helping individuals and families navigate the healthcare system while reducing unnecessary elective surgeries and driving patients to the highest quality providers. The result is better care for patients, more empowered healthcare decisions for employees and their families, and a better bottom line for business. The company is headquartered outside Boston in Pembroke, MA.
We are currently hiring a full time Account Manager to join our growing team in Pembroke, MA, primarily responsible for servicing ConsumerMedical customers in partnership with the Director/VP of National Accounts. The Account Manager will develop, build and maintain strong customer relationships, including managing expectations by orchestrating aspects of implementation from initiation, launching, ongoing activities and yearly reconciliation.
Responsible for maintaining all client specific data in Salesforce for tracking purposes
Manage all relevant action items, notes, and deliverables from client meetings and distribute appropriately after approval
Assist with building, viewing, and quality checking all reporting to clients, such as Program Reviews and Quarterly Reports
Work within CM systems (Tableau) for all reporting numbers
Work collectively with marketing and assigned resource for program reviews to ensure all information is accurate and on time for delivery to client
Attend all reporting discussions over the phone with client or attend in person as needed
Work with the marketing team to ensure all branding and messaging meets the client's needs and expectations
Confirm mail file and eligibility file approval for the purposes of direct mail communications
Assist with the management of the relationship for customers during implementation by outlining project plans, assigning duties and responsibilities, managing status updates, gathering all business requirements, and issuing escalation and risk mitigation when needed to ensure on-time deployment of services.
Main point of contact on all vendor integration discussions and coordinate all internal key stakeholders
Work with On-site Event manager to ensure all dates are booked and communicated to client
Monitor onsite event activity and evaluate activity year over year
Responsible for tracking eligibility and confirming monthly numbers align with invoices
Desired Skills and Experience:
Bachelor's Degree in Business, Sales, Communications, and Health related fields or equivalent work experience
Minimum of two years' experience in delivery of wellness, health promotion, health education, account management, and/or consulting or similar programs
At least one year experience in successfully managing wellness programs or project management
Strong knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook)
Self-starter; ability to work in a fast-paced environment
Ability to manage multiple customers and projects/task simultaneously
Sense of urgency necessary to meet goals, objectives and deadlines
Ability to travel to customer organizations, conferences or professional development opportunities as needed
Ability to work off normal business hours to meet customer needs
Please submit resume and cover letter for consideration.
Applicants, as well as position incumbents, who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
ConsumerMedical is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will ConsumerMedical discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.