Account Manager, Asset Research

Deluxe Entertainment Burbank , CA 91506

Posted 6 months ago

Deluxe Entertainment Services Group Inc. is a global leader in media and entertainment services for film, video and online content, from capture to consumption.

Since 1915, Deluxe has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in production, post-production, distribution, asset and workflow management, and new digital solution-based technologies.

With operations in Los Angeles, New York and around the globe, the company employs over 8,600 of the most talented, highly honored and recognized artists and industry veterans worldwide. Deluxe is a wholly owned subsidiary of MacAndrews & Forbes Holdings Inc. For more information, please visit www.bydeluxe.com

We currently have an opening for an Account Manager. This position will be located in Burbank, CA.

Primary Responsibilities

  • Provide day to day support to the Customer with laser focus on excellent customer service and customer satisfaction. Communication and reports will center on order management and deliveries.

  • Supply the Customer regular account statuses, such as missing asset reports, pitch schedule and delivery schedule.

  • Work with third-party Content Providers and Customers, establishing and maintaining relationships, making sure that the Operations team receives assets and files on time and in compliance with policies.

  • Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems, and Email/verbal communication for special cases and exceptions.

  • Daily identification of title/assets which are late or at risk of missing customer-specific SLA requirements. Proactive escalation of these issues to the Content Operations team, and monitor the resolution/delivery.

  • Coordinate with internal operations teams to ensure on time delivery of all Customer orders. Set priorities according the daily work schedules and delivery SLA (Quick turn, Next Day Air, New Release, C3, and other content types according the delivery schedule.

  • Notification to the internal stakeholders of any client workflow changes, request to on-board new providers, delivery delays and programming changes. Responsible for escalating issues/changes quickly to supervisors and senior management.

  • Accountable for OTD, escalation of OTD issues, and client communication of any OTD delays.

  • Source and track monthly planners from Content Providers (Broadcast, Cable Network, Premiums, etc.), or Avails from Studios or POs from the customers.

  • Work with Operations to ensure they have all asset required to process an order.

  • Request missing asset required to fulfill an order.

  • Manage urgent or high profile orders with Production.

  • Escalate if any order is in jeopardy for being fulfilled on time.

  • Coordinate all asset acquisition with Content Providers and third party labs for on time delivery of all titles in a customer's schedule (order) if applicable to assigned account.

  • Work with Account Coordinator team to track daily incoming assets, ensure these are scheduled for delivery, and due dates are correct in our proprietary system (HAL).

  • Alert Content Providers of any content not delivered to Deluxe prior to Due date.

  • Advise customer of any content that may miss its start date due to late delivery before the due date occurs.

  • Monitor the schedule or open orders list and check the accuracy, reconciling any missing information. Work in tandem with Account Coordinator team to ensure dates are accurate.

  • Understand appropriate rate cards and the proper application of rates to orders.

  • Prepare weekly and monthly status updates for key stakeholders on titles delivered.

Qualifications

The ideal candidate will possess the following knowledge, experience, and skill-set:

  • BA degree in Business Administration or related field preferred.

  • Proven ability to effectively manage a high volume of orders without error

  • Strong verbal and written communication skills.

  • Must have strong interpersonal skills.

  • Demonstrated ability to work effectively in a fast-paced team environment.

  • Ability to manage workflows in multiple locations across multiple time zones.

  • Highly organized and able to work independently within their own process.

  • Proven ability to design processes from the ground up to support an evolving business need.

  • Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.

  • Proven ability to identify the correct problem and solve it.

  • Must be able to effectively document all processes, designs and data flows.

  • Strong attention to detail and ability to juggle multiple priorities is a must.

  • Ability to work well under pressure and within tight deadlines.

  • Ability to listen and engage different cultures and perspectives.

  • Positive, service-oriented personality.

  • Ability to learn and process information quickly is a plus.

  • Flexibility to work extended hours as required

  • Ability to travel as needed by the business.

If you're an independent thinker with a high level of ingenuity and the above qualifications, then we'd like you to join our team!

We offer competitive pay and benefits program, including: medical, dental & vision coverage, vacation & sick leave, 401(k), and more.

Deluxe's policy is to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Lead Media Asset Research

Turner Broadcasting System, Inc.

Posted 4 days ago

VIEW JOBS 10/17/2019 12:00:00 AM 2020-01-15T00:00 Req ID: 172585 What part will you play? Warner Bros. Content Technology seeks a Lead, Media Asset Research for the Global Media Archives & Preservation Services department. The Lead responds to requests for research from various internal and external teams. Utilizes research reporting tools and analytics and follows research best practices. Works directly with various teams within WB Technology (Content Servicing, Client Relations, etc.) and WB Business Units (WHE, WBITV) to provide accurate and comprehensive research reporting. Acts as subject matter expert within Media Archives and externally when working with other departments or 3rd parties to drive process improvement and workflow changes. Utilizes reporting technology to achieve best in class research results, including Tableau, Business Objects or other tools as applicable. * Researches Assets in response to various requests from internal and external departments and teams daily. * Supports the Manager and Executive Director to develop, document and implement Media Asset Research programs that ensure timely and accurate archive research within WB Xytech (GATOR) and other WB systems. * Interacts with WB Technology teams including Emerging Formats/Mastering, Localization and Metadata Quality Control to verify accurate research results and leads discussions about research best practices. Acts as SME to drive process improvement and workflow change. * Supports the Manager to develop, document and implement Continuous Improvement programs for Media Asset Research and ensure accuracy across WB inventory systems. * Stays current with new asset creation and archival technologies within the entertainment industry. Attend workshops & conferences as applicable to keep track of latest trends in archive and metadata governance best practices. What do we require from you? * College degree: Library Sciences, Business Systems, Communication or Business preferred. * 5 years in Media Archive research, vault management, content servicing or similar roles within entertainment or a related field. * Knowledge of data modeling preferred. * Knowledge of Digital Asset Management (DAM) systems preferred. * Knowledge of Inventory Control (IC) systems preferred. * Knowledge of WB product preferred. * Extensive knowledge and understanding of WB GATOR Xytech application. * Extensive knowledge of WB title and asset metadata schema, structure and business rules. * Extensive knowledge of Entertainment media terminology required. * Extensive knowledge of data standards boards preferred. * Excellent verbal and written communication skills. * Highly proficient in Microsoft Excel, Word and Business Intelligence applications (Business Objects, Tableau, Chrystal Reports). * Must be detailed oriented. * Must be able to handle multiple tasks simultaneously. * Must be able to problem solve and reason through issues and problems. * Must be able to train and provide guidance to others. * Must be able to deal effectively and tactfully with executives, talent, clients, vendors and staff. Turner Broadcasting System, Inc. Burbank CA

Account Manager, Asset Research

Deluxe Entertainment