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Account Manager

Expired Job

Anomaly Squared Greensboro , NC 27409

Posted 2 months ago

Anomaly Squared is growing again and if youre looking to join a fun, laid back environment that provides opportunities for personal and professional growth, please consider applying. A is an innovative customer contact center that offers a launching point for all employees to advance on their career path, either within the company walls, or elsewhere in the future.

Anomaly Squared is not your typical call center setting and we have always endeavored to cultivate a relaxed climate while still putting a main focus on overall productivity for ourselves and for our clients. The amenities we offer at our state-of-the-art facility are outstanding, and plans are in place to expand on them even more. We are of a work hard, play hard mentality, and we offer various ways to unwind and have fun on your lunches and break times. Our break rooms and common areas currently offer a pool table, miniature golf space, foosball table, ping pong table, and are full of comfy bean bags for you to simply laze during your downtime.

For your convenience, we offer a cafe on site that remains fully stocked with delicious, healthy (and various not-as-healthy, for those cheat days) meals, snacks, and treats with easy checkout, so you are able to find a nutritious, affordable meal without having to even leave the building. Also, whether youre a seasoned and committed fitness guru, or simply someone who wants to get in better shape, we have a top-class fitness center on site as well that is free for all employees to use.

Lastly, we offer outstanding health and life insurance plans for all full-time employees. If you feel this is a place you would like be a part of, please submit your resume for consideration.

Position Description:

We are seeking an Account Manager for our offices in Greensboro, NC. This position is responsible for strategically maintaining and expanding relationships with current clients that utilize our call center services. This position will be the primary day-to-day sales and growth contact point for these clients. The Account Manager will be accountable for leveraging opportunities to increase account volume and maximize growth potential in a way that is mutually beneficial to us and our clients, and will be attentive to customer needs and be able to obtain timely and specific support for them.

Primary responsibilities:

Oversee assigned customer accounts and support customers in their business needs as related to our services

Maximize client performance to help strategically grow the relationship by communicating with them regularly

Take responsibility for the relationship and how to growth through expanding lead volume and increasing conversion

Analyze reports, recommend and implement changes to the relationship based on results. Send weekly and monthly reports to client and internal contacts as needed

Interact with IT and Call Center teams to be internal advocate for our clients

Manage client performance such as timely payment of invoice

Requirements

  • Experience in Account Management across multiple clients, preferably large accounts
  • Ability to successfully upsale our campaigns and services
  • Willingness to learn or expand skill sets
  • Superior customer service skills, and previous experience in a support based role
  • Strong communication skills with ability to communicate operational goals, status, and progress to the leadership team
  • Self-motivation with the ability to work both independently and within a team
  • Exceptional attention to detail and organizational skills
  • Ability to multi-task and efficiently manage time and priorities
  • Comfortable with a changing and dynamic work environment. Ability to confront problems promptly and act decisively
  • Exhibit sound judgement and integrity

NOTE: We are accepting online applications only. Unfortunately, there is no time available to handle additional phone call inquiry's for the limited number of spaces we have open.

Benefits

Anomaly Squared is an AA/EEO employer. PTO and Healthcare benefits are available for qualifying employees. Please go to www.AnomalySquared.com to learn more about our growing company!

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Account Manager

Expired Job

Anomaly Squared