Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Account Manager

Expired Job

Allied Universal Security Martinsburg , WV 25405

Posted 4 months ago


Allied Universal, a leading facility services company and the largest security force in North America with over 150,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clients' success creates partnerships rooted in quality and value, and is supported by experience gained from being in business for over 50 years. Through our people and leading services, systems and solutions

Allied Universal is there for you.

Job Description

The Account Manager is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required.

Essential Functions

  • Supervise the day to day security operations of an assigned client site

  • Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support

  • Ensure the client site is provided with high quality security services to protect people and property

  • Build, improve and maintain effective relationships with both client and employees

  • Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service

Additional Responsibilities

  • Ensure all required reporting and contract compliance requirements are met.

  • Assure regular communication of issues or program with Client

  • Handle any escalated security issues or emergency situations appropriately.

  • Other management responsibilities as determined by Client or District Manager.

  • Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.

  • Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)

  • Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)

  • Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.

  • Meet all contractual scheduled hours with a minimum of unbilled overtime.

  • Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards.

  • Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.

  • Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.

  • Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.

  • Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.

  • Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.


  • Four year degree in Criminal Justice, Business Administration or related field

  • Previous Contract Security, facilities management, military or law enforcement experience

  • At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).

  • Ability to develop and grow customer relationships.

  • Experience in hiring, developing, motivating and retaining quality staff.

  • Outstanding interpersonal and communications skills required.

  • Ability to work in a team-oriented management environment with the ability to work independently.

  • Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.

  • Previous payroll, billing and scheduling experience preferred.

  • Ability to work in a team-oriented management environment while having an entrepreneurial attitude.

  • Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results.


Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Requisition ID2018-232178

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Manager / Account Manager

Dyno Nobel Inc.

Posted 1 week ago

VIEW JOBS 12/6/2018 12:00:00 AM 2019-03-06T00:00 About Dyno Nobel Dyno Nobel, a wholly owned subsidiary of Incitec Pivot Limited, is a global leader in the commercial explosives industry. We provide blasting solutions and quality explosives products throughout North America and Australia, as well as selected customers in the Asia Pacific region. Due to continued results and world-leading innovation, customers in the mining, quarry, construction, pipeline and geophysical exploration industries choose Dyno Nobel. Sales Manager / Account Manager - East - WV, VA, PA Position Summary: The purpose of this position is to manage and drive wholesale revenues and marketing of all product lines delivering outstanding returns aligned with North American strategy. This position will manage the relationships with our Joint Venture (JV) partners and independent distributors while ensuring they operate in compliance with established procedures and guidelines in the areas of: people, equipment, material and environmental, safety, cost performance, asset utilization, customer, product and service delivery. Reports to: Vice President JV & Distributors Essential Functions: Manage JV team on maximizing the profitability of the channel through: * Execute distribution strategies in accordance with the spirit of the agreements. * Assist in resolving territorial and exclusivity issues. * Maintain the trust among JV Partners, Independents and Dyno Nobel. * Ensuring the understanding and alignment of DNA strategies with JVs and Independent distributors. * Ensuring a fast decision and response process. * Support the JV and Independent Distributors on profitably expanding their market share. Manage Distributors on maximizing the profitability of the channel through: * Ensure compliance with applicable HSEQ Performance Standards and site security program * Ensure identification of value creation opportunities and value extraction. Implement product and service mix solutions and value propositions to the customer. * Manage financial performance regularly in order to achieve margins budgeted to independent distributors and JV's. * Ensure use of best practices on contract and sales management * Provide the right level of accountability withf responsibility for senior personnel * Identify value creation opportunities and value extraction. Implement product and service mix solutions and value propositions to the customer. * Ensure that initiation systems, packaged and bulk product opportunities are brought to market. * Ensure team is held accountable to achieve all target goals and that Force pricing tool is maintained and data integrity preserved by all team members. * Manage business within business unit pricing policy guidelines. * Implement product lines plans including target pricing. * Execute strategic marketing/sales plans to achieve a high level of customer satisfaction. * Work to achieve high levels of positive working relationships with customers to optimize sales of DNA product. * Represent DNA at trade shows and arrange product demonstrations in order to build customer base. * Proactively seek out knowledge trends within the industry, and be aware of competitor activity feeding back information to marketing and product management. * Identify and prioritize target accounts, develop account penetration strategies, identify product line opportunities, and identify training requirements to close sales. * Develop professional relationships with both internal and external customers to successfully meet objectives and add value for customers. * Respond professionally and timely to address problems and business requests. * Ensure all personnel is trained as per DNA standards and skilled to perform assigned tasks in a safe and efficient manner. * Understand and enhance service requirements to continually improve customer profitability. * Build and enhance the company's image. * Provide effective leadership, mentoring and coaching. Identify talent and help manage people development. * Communicate our vision and strategies. * Commit to our value and behaviour guidelines. * Ensure compliance by JV Partners with applicable HSEQ Performance Standards. * Effective use of the ATLAS process, using SMART goals, to extract employee and sales potential. * Responsive in the event of a safety related incident, and/or investigation, and implements corrective action with urgency. Requirements: Education * Bachelor's Degree from accredited university preferred Experience * Minimum 5 years of management experience, with at least 2 years at a Regional or Senior level, within a relevant industry Technical * Advanced people management skills including leadership, performance management and coaching * Experience with operations, safety, environment, quality, and training systems. * Strong business acumen * Negotiation skills * Computer literacy Work Environment and Physical Conditions The demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires sitting, stooping and kneeling Required to walk short distances. Occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Ability to physically travel between offices and remote field locations Must wear personal protective equipment where required Dyno Nobel is an equal employment opportunity employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability status, protected veteran status, genetic information or any other characteristic protected by law. Being a part of the Dyno Nobel team is a combination of everything that is unique about Dyno Nobel: our culture, our core values, our commitment to safety, but most importantly, it is our people. It is what sets us apart from your average employer, and is everything that makes Dyno Nobel a great place to work. At Dyno Nobel, we are committed to equal employment opportunity. Dyno Nobel does not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. Our supplier base is restricted to specified hiring needs. Therefore, any resume received from an unapproved supplier will be considered unsolicited, and Dyno Nobel will not be obligated to pay a referral or placement fee. Dyno Nobel Inc. Martinsburg WV

Account Manager

Expired Job

Allied Universal Security