Account Manager

ABM Denver , CO 80208

Posted 1 week ago

Job Summary:

Responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned building. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned building.

Essential Functions:

  • Coordinate service activities for assigned building. Ensure that services are performed as contracted and at the intended profit margins.

  • Control supplies, equipment, and personnel necessary to meet customer specifications.

  • Interact with customers daily to obtain feedback on services and special needs. Troubleshoot potential problems and concerns.

  • Manage the company's quality control monitoring and safety programs at the assigned buildings.

  • Conduct quality of service inspections at assigned buildings.

  • Attend ABM training workshops when scheduled.

  • Develop operational improvement plans and implements process changes within assigned buildings.

  • Attempt to increase revenue by ensuring the Supervisors are looking for ways to provide additional or periodic services to the customers.

  • Ensure compliance with company policies and procedures and all federal, state, and local government regulations.

  • Ensure that all paperwork, including terminations, labor variance action plans, and operational model is complete and accurate and is submitted to the district/hub in a timely manner.

  • Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings.

  • Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies.

  • Work with District Manager to develop an action plan for all invoices that are outside of the contractual parameters.

  • Manages and provides leadership to Supervisors, and Lead personnel assigned to the buildings.

  • Responsible for the overall direction, coordination, and evaluation of personnel within the assigned building. Carry out supervisory responsibilities in accordance with the company's policies and applicable laws.

  • Responsibilities include directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and terminating employees.

  • Perform other duties as assigned

Minimum Requirements

Education/Training:

Required:

  • High School Diploma or GED

Preferred:

  • Associate Degree

Job Knowledge/Experience:

Required:

  • Minimum of three (3) years of supervisory experience in a service/customer oriented environment.

  • Experience in cost estimating/pricing work.

  • Have a working knowledge of OSHA safety regulations and chemical handling/storage procedures.

Preferred:

  • 1 year of proven housekeeping experience in a healthcare or hospitality setting; experience in environmental services.
  • 1 year of supervisor experience in any industry.

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

Location

Denver, CO 80204 US (Primary)

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)


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