The Account Manager will manage assigned buildings, and the hourly workers assigned to each building. Specific responsibilities include work scheduling of all personnel, establishing work standards, conducting site evaluations, audits, overall inventory/equipment usage, overtime control, employee performance appraisals, troubleshooting/problem solving, orientation, training of custodians and support personnel, customer relations, and special project work as requested. This individual will also ensure that all managed services are being provided in a proper a cost effective manner.
Demonstrate quality leadership in meeting performance plans.
Demonstrate and promote company culture, values and management philosophy.
Establish and maintain effective lines of communications with the client and facility personnel to ascertain that their needs and requirements as related to the custodial contract are being satisfied.
Control expenses within area of responsibility.
Develop and recommend custodial operating budget and ensure the department operates within budget.
Evaluate and justify supplies, equipment, and purchases as needed.
Plan, organize, direct, coordinate, and supervise functions and activities of the department.
Establish custodial work standards and flow.
Ensure compliance with regulatory agencies.
Maintain an environment that is sanitary, attractive, and in orderly condition.
Other tasks as assigned
Excellent interpersonal skills.
Demonstrated proficiency with general business acumen.
Strong service/quality attitude.
Ability to analyze and interpret financial and other data.
Ability to plan, organizes, prioritize, and achieve effective time management.
Ability to work well under pressure and meet established goals and objectives.
Strong public speaking skills.
Sense of urgency and ability to meet deadlines; self-directed.
Motivate and train staff.
Strong computer skills to include Microsoft Office, Windows and Power Point.
Experience managing custodial/janitorial operations preferred.