Account Manager (3505-574)

LSG Sky Chefs Inc Seattle , WA 98113

Posted 2 months ago

Role Purpose Statement: The incumbent acts as a liaison with all department Managers in the Customer Service Center (CSC) and airline(s) regarding performance issues and customers requests. He/she will be responsible for coordinating and directing menu presentations.

Responsibilities

Account Management

  • Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the CSC, the airline and the Key Account Manager

  • Ensure accurate billing and provisioning to the airline

  • Maintain daily par levels and inventory control in accordance with customer standards

  • Ensure equipment inventory is taken in a timely and accurate manner

  • Ensure the on time departure of all flights using catering guidelines

  • Support the respective departments regarding all airline cycle changes

  • Monitor and ensure compliance with customer specifications and equipment, policies and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager

  • Maintain customer specifications and monitor changes

  • Ensure that the airlines measurement system is taken into account in each department

  • Coordinate and participate in all CSC evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely manner

  • Monitor and ensure CSC compliance with the airlines safety expectations

  • Develop, document and maintain flight attendant comment and delay database

  • Support the Executive chef in menu presentations as needed. Assist in Chef tables

  • Track quality scores

  • Ensure par levels of customer inventory and customer specific goods

  • Participate in special customer projects

Leadership

  • Ensure that the area of responsibility is properly organized, staffed and directed

  • Guide, motivate and develop the subordinate employees within the Human Resources Policy

  • Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team

  • Make the company''s values and management principles live in the department(s)

  • Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations

  • Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety

Required Skills

  • Bachelor''s degree or equivalent experience required

  • In addition, three to five years of experience in related field

  • Strong presentation, communication, training and interpersonal skills

  • Demonstrable record of understanding and meeting customer expectations

  • Proven track record of understanding of the drivers of product and labor cost variances

  • Needs good knowledge of Microsoft Office and Windows-based computer applications

Job Location Seattle, Washington, United States Position Type Full-Time/Regular

FLSA Code

Exempt

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Account Manager (3505-574)

LSG Sky Chefs Inc