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Account Manager 2 Retention & Development

Expired Job

At&T Lisle , IL 60532

Posted 3 months ago

Overall Purpose:As a direct sales position, responsible for building/maintaining relationships with customer, account planning/strategy, and pursuing new sales opportunities. Key Roles/

Responsibilities:

Create existing/new sales for delivery of solutions meeting a wide variety of customer needs for ATT products/services/systems/solutions. With aid of support group, identifies sales opportunity solutions. Builds/maintains network of colleagues/customers to share information and obtain prospects.

May support resolution of customer disputes and accounts receivable discrepancies. Takes initiative /accountability for producing desired results. Partnering with support, identifies and drives lifecycle sales opportunities to closure.

Manage contract renewal efforts for assigned accounts, generates contract addendums, and maintains contract expiration inventories. Establishes/maintains productive long-term networks/relationships with customers. Observes/participates in presenting products, services and migrations that can benefit customers needs.

Demonstrates broad and strong working knowledge of the organizations entire product/service line. Partners with clients to understand business needs,issues,strategies,priorities to deliver valuable solutions. Develops responses to Request for Proposals.

Identifies key trends and customer needs, leverages industry knowledge/applications, utilizes consultative skills to close sales for assigned accounts in accordance with company policy, procedures and culture. Owns account relationship and responsible for meeting revenue objectives. Demonstrates progressive record of sales achievement.

May aid management in devising direct sales plans/strategies. May develop strategic initiatives to grow/retain the revenue stream of assigned complex accounts/projects while ensuring customer satisfaction. May support the sales team through coaching or mentoring.

May assist less experienced peers. This job key applies to employees spending more than 50% of their time performing duties directly related to making sales away from their offices at customers place of business/home. For employees working in Massachusetts, this job key applies to employees who both spend at least 50% of their time performing duties directly related to making sales away from their office at customers place of business/home and are not expected to report to their offices on a daily basis.

For employees working in Hawaii, this job key applies to employees who spend at least 60% of their time performing duties directly related to making sales away from their office at customers place of business/home. For employees working in Oregon and West Virginia, this job key applies to employees who spend at least 70% of their time performing duties directly related to making sales away from their office at customers place of business/home. For employees working in Colorado, the District of Columbia, Minnesota, North Dakota, Pennsylvania, Washington, or Wisconsin, this job key applies to employees who spend at least 80% of their time performing duties directly related to making sales away from their office at customers place of business/home.

Duties directly related to making sales include: Meeting with customers and engaging in sales activities at customer site; communicating with customers via phone, teleconference, e-mail, etc. related to proposed solutions/sales, etc.; traveling to/from the customer premise for sales activities; providing subject matter expertise on technical sales issues; advising customers on suitability of products based on technical needs; preparing proposals/presentations/bids, developing pricing/strategic plans and proposed solutions/sales; researching/developing/designing/engineering solutions with AT&T external partners; researching customer business/industry to identify new sales opportunities.Education:Typically requires Bachelor degree.Experience:Typically requires 5-8 years direct work experience.Supervisory:No

Principal Functional Skills / Competencies associated with this Title:

  • Account Management

  • Business and Financial Acumen

  • Competitive Differentiation

  • Consultative Selling

  • Customer-Centric Solution Development

  • Design Thinking

  • Industry Knowledge

  • Knowledge of Product Line

  • Managing Multiple Priorities

  • Prospecting

  • Relationship Management

  • Technology Expertise

  • Territory / Module Management

Job ID 1843231-1 Date posted 09/24/2018



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Account Manager 2 Retention & Development

Expired Job

At&T