Account Manager 1, National Accounts

Comcast New York , NY 10007

Posted 3 weeks ago

Business Unit:

Are you passionate about digital media advertising? Do you like challenges and working within a highly motivated team environment? Do you thrive in a fast-paced environment?

The Comcast Technology Solutions team is an expanding and fast-moving team of world-class experts who are innovating in end-to-end digital video ad serving for digital advertisers, OTT, or broadcast radio and television. As an Account Manager on the Comcast Technology Solutions team, you will be responsible for managing various actives of our wide array of clients across our platforms.

In your role, you will build and maintain strong day-to-day relationships with our clients - ad agencies and content providers. Responsibilities includes onboarding new clients and developing and owning existing client relationships, analyzing customer needs, upselling, forecasting, tracking/reporting key account metrics and financial reporting

You will be working with the best and brightest minds in Comcast while we unveil the digital delivery infrastructure that will power the next generation of advertising.

Responsible for providing strategic account management and sales

leadership for an assigned portfolio of existing national customers.

Develop and manage overall account strategies for specific named

accounts, including identification of incremental revenue opportunities,

new product and service opportunities and retention of embedded base

services. Responsible for overall customer relationship management and

customer satisfaction in addition to delivering customer revenue and

retention objectives.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how

you do your job

  • Own the customer experience - think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

  • Know your stuff - be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

  • Win as a team - make big things happen by working together and being

open to new ideas

  • Be an active part of the Net Promoter System - a way of working that

brings more employee and customer feedback into the company - by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our

communities

Core Responsibilities

  • Coordinate and communicate to advertising agencies, dub houses, advertisers, post-houses and uploaders as part of order management and fulfillment.

  • Maintain day-to-day relationships with CTS clients through order entry, file upload coordination, and troubleshooting.

  • Conducts product demos, user trainings, and prepares/presents customer activity reports

  • Work with Product team, Sales, and Technical staff to develop product feature enhancements.

  • Excellent customer service and relationship-building skills

  • Strong initiative and ability to work independently, problem solver; must be self-motivated

  • Ability to manage multiple projects with strict daily deadlines. Excellent analytical and problem- solving skills.

  • Renew customer contracts to protect and grow existing revenue streams.

  • Maintain regular account contact to ensure positioning and alignment of company

services within assigned accounts.

  • Initiate and deliver proposed solutions to meet the needs of the assigned customers

as it relates to the business products, advanced voice and managed services.

  • Maintain customer satisfaction and serve as the primary escalation point for any

customer issues or escalations that arise.

  • Manage the cultivation, execution and delivery of sales and service solutions to

national accounts.

  • Collaborate with sales, finance, and operations leadership to develop project plans

and overall strategy to optimize sales opportunity, while providing a superior

customer experience.

  • Position and sell company services across multiple organizational levels including

but not limited to C-level and Executive level personnel.

  • Manage existing revenue, sales opportunities, quota, funnels and forecasts consistent

with national account and operational goals and objectives.

  • Requires regular engagement at customer locations, and away from Comcast's place

of business, for the purpose of making sales.

  • Consistent exercise of independent judgment and discretion in matters of

significance.

  • Regular, consistent and punctual attendance. Must be able to work nights and

weekends, variable schedule(s) as necessary.

  • Other duties and responsibilities as assigned.

Education Level

  • Bachelor#s Degree or Equivalent

Field of Study

  • Business, Communications or Marketing

Certifications

  • Years of Experience

  • Generally requires 5-7 years related experience.

Compliance

Comcast is an EEO/AA/Drug Free Workplace.

Disclaimer

The above information has been designed to indicate the general nature and level of

work performed by employees in this role. It is not designed to contain or be

interpreted as a comprehensive inventory of all duties, responsibilities and

qualifications

Comcast is an EOE/Veterans/Disabled/LGBT employer


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