Are you passionate about digital media advertising? Do you like challenges and working within a highly motivated team environment? Do you thrive in a fast-paced environment?
The Comcast Technology Solutions team is an expanding and fast-moving team of world-class experts who are innovating in end-to-end digital video ad serving for digital advertisers, OTT, or broadcast radio and television. As an Account Manager on the Comcast Technology Solutions team, you will be responsible for managing various actives of our wide array of clients across our platforms.
In your role, you will build and maintain strong day-to-day relationships with our clients - ad agencies and content providers. Responsibilities includes onboarding new clients and developing and owning existing client relationships, analyzing customer needs, upselling, forecasting, tracking/reporting key account metrics and financial reporting
You will be working with the best and brightest minds in Comcast while we unveil the digital delivery infrastructure that will power the next generation of advertising.
Responsible for providing strategic account management and sales
leadership for an assigned portfolio of existing national customers.
Develop and manage overall account strategies for specific named
accounts, including identification of incremental revenue opportunities,
new product and service opportunities and retention of embedded base
services. Responsible for overall customer relationship management and
customer satisfaction in addition to delivering customer revenue and
Employees at all levels are expected to:
you do your job
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
game-changing technology, products and services, especially our digital
tools and experiences
open to new ideas
brings more employee and customer feedback into the company - by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
Drive results and growth
Respect and promote inclusion and diversity
Do what's right for each other, our customers, investors and our
Coordinate and communicate to advertising agencies, dub houses, advertisers, post-houses and uploaders as part of order management and fulfillment.
Maintain day-to-day relationships with CTS clients through order entry, file upload coordination, and troubleshooting.
Conducts product demos, user trainings, and prepares/presents customer activity reports
Work with Product team, Sales, and Technical staff to develop product feature enhancements.
Excellent customer service and relationship-building skills
Strong initiative and ability to work independently, problem solver; must be self-motivated
Ability to manage multiple projects with strict daily deadlines. Excellent analytical and problem- solving skills.
Renew customer contracts to protect and grow existing revenue streams.
Maintain regular account contact to ensure positioning and alignment of company
services within assigned accounts.
as it relates to the business products, advanced voice and managed services.
customer issues or escalations that arise.
and overall strategy to optimize sales opportunity, while providing a superior
but not limited to C-level and Executive level personnel.
with national account and operational goals and objectives.
of business, for the purpose of making sales.
weekends, variable schedule(s) as necessary.
Field of Study
Years of Experience
Generally requires 5-7 years related experience.
Comcast is an EEO/AA/Drug Free Workplace.
The above information has been designed to indicate the general nature and level of
work performed by employees in this role. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties, responsibilities and
Comcast is an EOE/Veterans/Disabled/LGBT employer