Account Management Specialist

Company Description

Job Description

How You'll Make an Impact

In this role, you will make a significant impact by ensuring exceptional client satisfaction and fostering long-term relationships through proactive management of day-to-day interactions. By serving as the primary escalation point and communication bridge between clients and internal teams, you will resolve issues swiftly and efficiently, enhancing overall client experience. Your expertise in identifying and addressing client needs will drive successful cross-sell and up-sell opportunities, contributing to business growth and increased revenue. Your meticulous attention to meeting schedules and budgets, coupled with your strategic planning for future projects, will ensure that contractual obligations are fulfilled, and new opportunities are cultivated. By collaborating with project management, product development, and R&D, you will ensure alignment with client objectives and market needs, while your adept proposal development and negotiation skills will secure favorable terms and strengthen client partnerships. Your ability to maintain robust relationships with key client contacts and provide detailed forecasting will further support strategic decision-making and drive sustained success.

What You'll Achieve

By overseeing daily client interactions and ensuring exceptional service delivery, you will foster strong, positive relationships that drive 100% client retention and enhance client reference-ability. Your dedication to addressing client needs and resolving issues promptly will solidify long-term partnerships and support our sales efforts. Your ability to quantify and qualify client needs, along with identifying cross-sell and up-sell opportunities, will contribute to expanding business and closing new deals. By developing and executing strategic plans to sell products and services, you'll play a pivotal role in achieving revenue targets and supporting market expansion.

Who You Are

You are a dynamic, client-focused professional with a passion for cultivating strong, long-lasting relationships. With a proven track record in client management and a deep understanding of the value of exceptional service delivery, you excel at addressing client needs, resolving issues quickly, and fostering partnerships that drive client retention and satisfaction. You are a strategic thinker with the ability to identify and capitalize on business opportunities, including cross-sell and up-sell prospects, and you have a strong background in developing and executing strategic plans that support revenue growth and market expansion.

You are adept at managing complex projects, from schedule and budget oversight to aligning internal and external teams toward achieving mutual objectives. Your communication skills are exceptional, and you are comfortable acting as the primary point of contact for clients, effectively navigating escalations, and ensuring smooth collaboration between clients and internal teams. You have a knack for developing persuasive proposals and presentations and are skilled at negotiating deal terms that align with both client needs and company goals.

What You'll Bring With You

• A client-centric mindset with a passion for delivering exceptional service and driving client satisfaction and retention.

• Strong relationship-building skills, with the ability to cultivate connections at all levels of an organization, particularly at the executive level.

• A strategic approach to identifying and capitalizing on cross-sell and up-sell opportunities to drive revenue growth.

• Proven experience in managing complex projects, including overseeing schedules, budgets, and cross-functional collaboration to ensure successful delivery.

• Exceptional communication and negotiation skills, with experience in handling client escalations and resolving issues efficiently.

• Expertise in developing compelling proposals and presentations and negotiating deal terms to support successful contract closures.

• A data-driven approach to market analysis, with the ability to collaborate with internal teams to align product development with market demands and client needs.

• A proactive, solution-oriented mindset and a track record of making a significant impact on client satisfaction, revenue growth, and overall project success.

Qualifications

Additional Information

Epsilon at Our CORE

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes.  For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.

• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.

• Innovate with purpose. We shape the market with big ideas that drive big outcomes.

• Respect all voices. We embrace differences and foster a culture of connection and belonging.

• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first.  Our benefits encompass a wide range of offerings, including but not limited to the following:

• Time to Recharge: Flexible time off (FTO), 14 paid holidays

• Time to Recover: Paid sick time

• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance

• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer.  Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

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