Account Management Specialist (Bilingual Chinese)

About Yami:

Founded in 2013, Yami's mission is to bring the world closer for everyone to experience and enjoy. We make it easy to discover exciting flavors and trending products from Asia. Named Inc. Magazine's fastest growing start-up on the "Inc. 500 List.", we're committed to connecting people with authentic food, beauty, home, and wellness experiences through our e-commerce platform, iOS, and Android apps.

Benefits & Compensation:

• 401(k) matching

• Health insurance

• Vision insurance

• Paid time off (PTO): vacation, sick, and holidays

• Coffee and Snack

• On-site gym and game rooms

• Employee Discount

• 50K-68K

Job Summary:

You will be part of the Account Manager team that is working on building the roadmap for future Yami Marketplace business innovation. As the Account Management Specialist, you will help Yami Marketplace in its mission by building relationships with sellers, bringing in the world's trendiest consumer goods in all categories, and supporting the organization in long term strategic projects and initiatives. We have a tight-knit and talented team, and are looking for phenomenal people to join us and develop their skills and careers further.

Job Responsibilities:

• Manage seller accounts as the direct point of contact for day-to-day business needs, be accountable for seller's performance, integration process, order fulfillment processing, refund rate, store rating, product selection, product pricing, and content quality overall to maximize revenue growth and achieve P&L targets

• Ensure weekly, monthly, quarterly and annual GMV targets and other KPIs are met by proactively developing and executing strategies to drive business

• Look across all Fulfillment by Yami (FBY) projects and help FBY sellers to develop innovative new products and improve the Fulfillment by Yami (FBY) Seller inventory efficiency and performance.

• Conduct deep-dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement by creating weekly reports

• Excellent interpersonal and team coordination skills. Provides team with feedback, coaching, goal setting, and development opportunities to help support the team members' experience as well as to provide a foundation for professional growth

• Identify and acquire new partnership through application and networking, leading to successful contract negotiations and onboarding of these partners

• Partner with cross functional teams including Marketplace marketing team, Operations, Customer Service, and Product Management teams to align programs/projects and initiatives to drive growth in the existing seller base

Qualifications and Requirements:

• Bachelor's Degree in Business or related major

• 3+ years' relevant experience in Asian e-commerce retail industry preferred

• Account management experience with relationship management and decision making skills

• Proficient with MS Office (Advanced Excel required)

• Bilingual language English and Chinese