Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Account Management Representative (14544)

Expired Job

Knorr-Bremse Elyria , OH 44035

Posted 4 months ago

Want to help shape tomorrow? At Bendix we've been doing it for nearly 90 years setting the standard with advanced dynamic solutions that drive improved commercial vehicle performance and safety. We're part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you'll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You'll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity. Innovation is part of our DNA. Achievement drives our culture. Learn more today! www.bendix.com/careers

Position Summary:

Our Customer Excellence Team has a razor sharp focus to further strengthen the linkage between our customers and our business. The team brings together complementary operations across our company to refine our forward-facing customer focus approach and to achieve greater synergies. Customer Excellence is a solid commitment by Bendix to bring to life a holistic methodology aimed at outstanding customer service, flexibility, and responsiveness. With an approach that is customer first, people-oriented, and performance-driven, the Account Management Representative role is critical to achieve our goals.

This position provides world class service to assigned customer accounts, being accountable for day-to-day responsibilities of Account Management functions. This role manages all assigned customer programs, providing visibility of demand, escalation of on-time delivery, and customer expectations regarding order fulfillment.

Essential Functions:

DAY-TO-DAY: Manage assigned customer accounts' day-to-day activities to meet / exceed expectations regarding order fulfillment. Provide service to internal and external teams, anticipating customer information requests and responding to them with unmatched fast response time. Some of the Daily activities are as follows:

  • Run required daily reports and maintain order tracking tools.

  • Clearly communicate order/shipment status, responding timely to customer inquiries (pricing, lead time, availability)

  • Escalating issues and interfacing with multiple departments as needed. VOICE OF THE CUSTOMER: As part of the Customer Excellence Group, this position represents the voice of the customer, ensuring that our organization has visibility of customer's current and future requirements. The Account Management Representative is the customer liaison between multiple departments providing visibility of current and future needs / issues with assigned accounts, escalating customer issues and participating in different teams to resolve them as part of the Operations Escalation Process. COMMUNICATION: This position operates the day-to-day communication process with customers to keep them informed on order delivery status, addressing fulfillment issues in a timely manner, and the utilization and maintenance of customer on-line tools (portals). DELIVERY PERFORMANCE DEVIATIONS: In case of order or material deviations, the Account Management Representative will either address or escalate them, working with key stakeholders (PBT / CoCs / Plants / SCE / Distribution Centers / Sales / Customers) to address and resolve the situation, keeping customers informed and updated as we make progress. CONTINUOUS IMPROVEMENT:

  • PROCESS IMPROVEMENT: Perform Root Cause Analysis and define permanent corrective actions to resolve order fulfillment errors. Support system / process enhancements to improve customer alignment / management (i.e.: reducing / eliminating manual work and providing better visibility to customer orders and their potential delivery issues).

  • METRICS: Maintain the required metrics to measure customer service effectiveness that will lead to customer satisfaction, such as average response time on information needs, on time delivery, shipping errors, past due backlog and any other relevant metric.

  • TRACKING TOOLS: Utilize the required tracking tools to provide short & midterm visibility of customer requirements and past due.

  • SCORECARDS: Maintain/support assigned customer scorecards, understand customer measurement scale and scoring for on-time delivery metrics.

Required Skills

  • Account Management customer oriented

  • Basic knowledge of automotive or trucking industry preferred.

  • Knowledge of order fulfillment processes

  • Strong analytical and organizational skills.

  • Excellent interpersonal, written, and oral communication skills.

  • Ability to work under pressure and strong emotional intelligence skills to properly manage conflict.

  • Proficient in Microsoft Office applications.

  • Advanced Excel, including Pivot Tables, Vlookups, and analysis

  • Team player with the ability to work independently with minimal guidance

  • Fluent in English. Bi-lingual a plus.

Required Experience

  • Minimum of 3-5 years of OEM Account Management experience preferred

  • 3-5 years of previous ERP experience (SAP preferred)

  • Automotive or related industry preferred.

  • Six-Sigma Greenbelt certification preferred.

  • Customer Scorecards Delivery Performance Metrics

  • LI-SS1

What does Bendix have to offer you?

  • Work/life balance that includes Paid Vacation & Holiday Paid Time Off

  • 401k Plan with Company matching

  • Retirement Savings Plan

  • Educational Assistance Program (Tuition Reimbursement)

  • Wellness Program and incentives

  • On-Site Fitness Center

  • On-Site Cafeteria with Healthy menu options

  • Health and Welfare Insurance Benefits that start on your 1st day of employment:

  • Company-Paid Benefits:

  • Basic Life Insurance

  • Basic Accidental Death and Dismemberment (AD&D) Insurance

  • Short Term Disability

  • Business Travel Accident Insurance

  • Employee Assistance Program (EAP)

  • Voluntary Employee-Paid Benefits:

  • Medical and Prescription insurance

  • Dental insurance

  • Vision insurance

  • Supplemental Life Insurance Plans

  • Supplemental AD&D insurance for Employee and Family

  • Long Term Disability

  • Accident Plan

  • Critical Illness Plan

  • Hospital Indemnity Plan

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Account Representative (3514) Elyria

Mariner Finance

Posted 1 week ago

VIEW JOBS 1/3/2019 12:00:00 AM 2019-04-03T00:00 Do you have experience working in a fast-paced, financial services or sales environment? Are you a sales focused professional and do you have experience working in collections? If so, Mariner Finance has an amazing opportunity for you to join our team as an Account Representative in our Elyria, OH branch. Account Representatives have the opportunity to be some of Mariner Finance's top producers by providing a variety of loan options for our customers. Become a part of a fast growing, dynamic company, and join a team that offers an opportunity for accelerated professional growth! If you enjoy interacting with customers and thrive in a results oriented environment, we would love to hear from you! Responsibilities: * Greets and assists walk-in and telephone customers at a branch office. * Interacts with customers in person and by telephone to service their accounts. * Conducts loan interviews and enters information into an automated record keeping system. * Proactively contacts borrowers with past-due accounts by telephone or mail to offer rewrite of loan or request payment. * Negotiates extensions and modifications of loans, and arranges payment schedules. * Assesses customers' current financial needs and determines if customer has available cash on account or if customer needs to restructure debt to a home equity bill consolidation loan. * Sells the company's current product lines, including but not limited to personal loans, home equity loans, and sales finance. * Performs a variety of cashiering functions including maintenance of the branch's cash drawer. * Delivers deposits to a financial institution on a daily basis. * Reviews assigned accounts to determine if collection methods have been effective. * Recommends to Branch Manager accounts to review for special handling or intensified collections actions. * Processes incoming payments on active and charged-off accounts. * Prepares and forwards required debits with payment and updates account payment history. * Maintains accurate and complete records on past due accounts and collection actions. * Prepares a wide range of documents for varying purposes including review and action by MVA, attorneys, repossession agencies, etc. * Retrieves specific documents from loan files. * Completes checklists and other supporting documentation and obtains credit reports. * Analyzes credit and financial information. * Posts customer garnishments into the General Ledger (GL) and advises on legal payments. * Completes all warrant in debt and garnishment paperwork for submission to court including notating CIM accounts, scanning and mailing defendant copies, and preparing out-of-state mailings when applicable. * Copies all documents and forwards assembled document packages to appropriate party on a timely basis. * Ensures that loan collection actions on assigned accounts are appropriate and timely and that established policies and procedures are observed. * Answers incoming telephone calls and customers' questions regarding perceived differences in payment records by researching and explaining payment history and timing differences as recorded. * May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. * Additional duties and responsibilities may apply. Qualifications: * High school diploma or equivalent required. * College degree preferred. * Minimum of one (1) year of selling or collecting experience preferred. * Minimum of two (2) years of experience in an office environment utilizing a variety of office equipment, including telephones, calculators, fax machines, personal computers and photocopiers and engaging in varied duties where time management and strong attentiveness to detail and accuracy are required. * Reliable transportation required; valid driver's license. * Demonstrated problem-solving skills and interpersonal skills in demanding situations. * Bilingual fluency in Spanish/English preferred. Physical Demands: * While performing the duties of this job, the employee is frequently required to sit for extended period; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to twenty pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Benefits: As a team member of Mariner Finance you will enjoy a robust benefits package that demonstrates our dedication to employee satisfaction: * Competitive Salary * Medical, Dental, Vision, Life Insurances * 401k Match * Paid Time-Off * Education Reimbursement * Flexible Spending Mariner Finance is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, creed, religion, gender identity, sex, marital status, sexual orientation, national origin, physical or mental handicap, covered veteran status, or other status protected by applicable law. Mariner Finance Elyria OH

Account Management Representative (14544)

Expired Job

Knorr-Bremse