Account Management Principal

Job Title

Account Management Principal

Summary of the role:

This role acts as a primary regional contact for our existing customers as well as new prospects in the Americas. This is a hunter position; the main goal is to generate new business opportunities with existing and new customers and to retain existing customers. Being the Account Manager in the region, they have the responsibility of working with business functions and other organizations like Product, Services, Marketing, Finance, and Legal to address customers' requirements. This role is exposed up senior and up to C-level management at the customer as well as within Amadeus.

In this role you'll:

• Be proficient in technical knowledge to ensure the team performs at a high level.

• Be recognized as a leader in own area and may formally train Specialists/Senior Specialists.

• Understand how main business drivers may impact one's own area and be able to assess complex problems with broad impact on the activity, improve processes, recommend solutions and risk mitigation plans. Able to communicate complex information.

• Work with a high level of autonomy, based on management directions.

• Lead projects or contribute to broad cross-functional projects. May contribute to planning of resources and budget.

• Develop a relationship structure between the relevant levels of decision for both Amadeus and customer organizations.

• Facilitate and foster this relationship to maximize information flow, influencing, lobbying and customer's satisfaction.

• Advocate customer voice into Amadeus to ensure the best service to customer

Act as the escalation point for customer issues when standard escalation processes have failed

Ensure contract execution for the interest of both Amadeus and customer and liaise with legal to resolve issues.

• Ensure constant alignment of implemented services, contracted services & invoices

Collaborate with Amadeus departments to act on the priorities and objectives to meet account development plan, and to deliver unified responses to customer.

• Monitor quality of product and service delivery to customer, escalate delivery issues, request improvements if needed.

• Identify & develop new business opportunities while maintaining or increasing revenue and profitability.

• Identify customer product and services requirements and give recommendations to Amadeus product departments regarding products and pricing policies.

• Manage directly (for simple sales) or through the sales organization the targeting, sale, negotiation, and contracting processes for additional products & services.

• Support and provide guidance to sales, legal and solutions organizations to adapt Amadeus approach to customer and maximize success Contribute to proposals, response to RFPs, delivery plans proposed by the business units

• Represent Amadeus' interests within the customer organization.

• Ensure that CRM information is always updated.

About the ideal candidate:

• Minimum Bachelor's university degree in economics, management, engineering or equivalent

• 3+ years airline experience in a commercial role, ideally revenue management

• Sales experience within the aviation or travel industry preferred but not required.

• Extensive knowledge about commercial airline IT landscape (revenue management, eCommerce, distribution etc) and processes

• Hunter type mentality

• Fluent in Spanish and English (written and spoken)

• Effective communication, presentation, and leadership skills

• Confident in presenting to senior manager levels.

• Project management skills preferred.

• 30-40% Travel required for the role to visit other LATAM and NORAM locations

• Previous experience in any of the following positions Previous positions: Revenue Manager/ Analyst, Pricing Analyst, Pricing Analyst Manager preferred.

• Sales skills: Strong communication, presentation and negotiation skills required

• Domain expertise in airline revenue management is a must.

• This position is a hybrid working model role.

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

• Work from anywhere: onsite, hybrid or fully remote.

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

• Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process:

The application process takes no longer than 10 minutes!

Create your candidate profile, upload your Resume/CV and apply today!

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Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.