Job Location:Atlanta, Georgia
Role Value Proposition:
The Account Management Consultant willprovide cross-market support functions across both regional and local markets in a field office while supporting senior sales staff in the internal and external post-sale activities associated with the acquisition of new business and in maintaining existing client relationships.
Conducts post-sale enrollment meetings; presenting product information, distributing approved materials, collecting forms and answering questions and promotes, organizes, and attends enrollment meetings and benefit fairs for assigned customers.
Works with internal partners to resolve escalated issues, request needed plan performance reporting and develop marketing plans and presentation materials.
Actively participates in finalist meetings for prospective customers, stewardship meetings for existing customers and broker meetings to discuss both.
Ensures proper licensing and appointment paperwork is in good order for writing agents.
Demonstrates strong client-specific product knowledge and provides consultative assistance on issues related to their plans and stays informed of specific client activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.) and actively participates in the implementation process.
Tracks renewal status and margin position, negotiation of rates, working with underwriting to request alternate plan designs as necessary and initiation of amendments borne out of final decisions and mentors newly hired associates and assists with process training.
Acts as team lead by managing service escalations for a multi-million dollar book of business
High School diploma
8+ years customer service experience
Strong insurance product knowledge and underwriting skills
Life and Health license.
Proficient in MS Excel, PowerPoint and SalesForce
Ability to maneuver within multiple complex systems at same time.
Excellent presentation skills, oral and written communication skills.
Strong organizational skills. Able to work well with others as well as independently.
Able to solve problems and think creatively.
Ability to recognize opportunities to recommend new product offerings.
At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
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