Account Maintenance Advocates are responsible for the timely and accurate completion of account maintenance items for new and existing merchant accounts. Work closely with internal departments, merchants, and sales field to accurately complete assigned account maintenance.
Understanding of the following processes, including but not limited to:
Fulfillment of Card add requests
Credit card terminal/POS file builds for all Heartland supported products
Account closureand reopen account requests
General Maintenance Items, for example, but not limited to address/phone number changes
Assist with maintaining the Public Email/Fax folders as needed
Acquire a detailed understanding of all required documentation and broad knowledge of Maintenance policy and procedures, keeping informed and able to adapt to any change to guidelines and policy
Process and create point-of-sale setup based on equipment options, features and functions as indicated by maintenance request
Complete special projects as assigned by management
Adhere to all HPS handbook policies, including attendance punctuality, PTO management, & time management
General communication with customers, both internal and external, via telephone, e-mail, fax or TBD is commonplace
Possess the ability to handle customers with sensitive issues, confidentially, while maintaining the professional Customer Services image of Global - Heartland Payment Systems
Meet or exceed quality, productivity, attendance, educational and punctuality standards as set forth by the Heartland Payment Systems leadership team.
Other job-related duties as assigned by direct supervisor and/or leadership team
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Global Payments Inc.