Account Executive, Ticket Sales & Service

Job Posting Title:

Account Executive, Ticket Sales & Service

Hiring Department:

Intercollegiate Athletics

Position Open To:

All Applicants

Weekly Scheduled Hours:

40

FLSA Status:

Non-Exempt

Earliest Start Date:

Jul 08, 2024

Position Duration:

Expected to Continue

Location:

UT MAIN CAMPUS

Job Details:

General Notes

Ability to work in a fast-paced environment with a flexible schedule, including nights, weekends, and holidays. Must attend and work all home Football games, 75% of assigned sport home games, 25% of other events as assigned.

The title of this position may be Senior level depending on experience and qualifications of the candidate. The FLSA status will be dependent upon which position candidate is selected to fill.

Purpose

Under the direction of the Associate Athletics Director for Ticket Sales and Operations and the Associate Director, Ticket Sales and Services, this position will be responsible for generating revenue, increasing attendance,

providing customer service and ticketing operations at Texas Athletics events through the sale and administration

of season tickets, partial plans, group packages, single game tickets, parking items, and Longhorn Foundation

contributions.

Responsibilities

• Will serve individual book of up to 1000 football season ticket customers through inbound and outbound ticket sales and service, responsible for renewing, selling and service of season tickets accounts. Work closely with the Longhorn Foundation to assist with donor relations and development activities in regarding benefits and stewardship including service of annual fund gift requirements related to ticket and parking benefits.
  
  Collaborate with the Longhorn Foundation to ensure accuracy of away game, neutral site and post season event ticket needs. Ensure a high level of customer service in ticket seating with focus on football, men's basketball, women's basketball and baseball season ticket retention; provide season ticket retention in all ticketed sports. Achieve and exceed weekly, monthly and annual retention goals.
  
  Contact individual season tickets accounts via phone, in-person appointments, social media, text messaging, website chat and networking events; staff home events, performing various ticket sales, fundraising and services duties throughout games; build relationships to provide repeat business and excellent customer service. Maintains payment plans for season ticket holder business and executes customer service on payments for payment plans, annual monthly payment plans and post-season payment plans. Perform collections and follow service on problem accounts for all sports.

• Develop new business by contacting past customers and cold-calling new sales leads to generate sales. Will contact area businesses and individuals via phone, in-person appointments, social media and networking events; staff home events, performing various ticket sales, fundraising and services duties throughout games; build relationships to provide repeat business and excellent customer service.
  
  Achieve and exceed weekly, monthly and annual sales goals; act proactively to create opportunities for new business. Create and monitor group sales strategies.

• Recruit, hire, train, and manage a team of interns responsible for handling inbound and outbound sales efforts. Develop and motivate Ticket Sales interns in their service, retention, & sales efforts.
  
  This may include, but is not limited to, coaching, evaluating and measuring performance results. Teach and share best practices throughout the office to increase team success. Enrich the student intern experience by providing a mentorship environment through desk side training for ticket operations and sales.

• Work collaboratively with operations team sport ticketing administrator serving ticket operations related input at sport meetings. Collaborate on ticket sales plans, deadlines, seating, ticket marketing, pricing strategies, distribution strategies and creative solutions to ticket related issues for assigned sport.
  
  Assist in implementation of agreed upon and approved strategies through timely and accurate ticket operations setup and on sale execution. Assist team sport administrator in managing box office operations and ticket sales setup and other miscellaneous events hosted by the University. Assist team sport administrator managing pre-event and in-event operations including the coordination and supervision of ticket sellers and the overall operation of sport related game day box office operations.
  
  Manage post event operations including ticket sales reconciliation and preparation of deposit receipt. Reconcile point of sales stock and inventory.

• Actively provides inbound customer service and maintains awareness of available ticket inventory and is able to communicate all ticket offers--mini plans, single game, groups, and promotional offers, student ticketing; able to clearly and effectively communicate ticket related policies to ensure customer satisfaction; enters data into systems based on predetermined conventions; refer calls to supervisor or other stakeholders as needed.

• Consistently exemplify the core values and quality service standards of Texas Athletics. Always act ethically.
  
  Proactively seek guidance when unsure or unclear of a law, rule or policy applicable to you or your department/sport program. Actively participate in assigned education and training programs. Comply with all laws, policies, rules and regulations set forth by the Board of Regents of The University of Texas System, The University of Texas at Austin, NCAA, Conference, or other governing body, including state and federal laws.
  
  Annually obtain prior written approval and report all outside activities and outside income. Report knowledge of, or reasonable cause to believe, violation(s) of state or federal laws, policies, rules, or regulations of the University, Conference, or NCAA to IA ARMCS or IA HR. Fully cooperate with any investigation by providing complete and accurate information when requested to do so by Texas Athletics and/or the NCAA and do not influence others in any way during an investigation.
  
  In compliance with Title IX of the Education Amendments of 1972 and Texas Education Code Sec. 51.252, this position may be a Non-Confidential Employee as defined by University policies on Sex Discrimination, Sexual Harassment, Sexual Assault, Interpersonal Violence and Stalking. As a Non-Confidential Employee, individuals employed in this position will report incidents of such prohibited conduct to the University's Title IX Coordinator or Deputy Title IX Coordinator as required by applicable law or University policy. An employee who does not report an incident or who makes a false report is subject to termination and may be charged with a criminal offense (Class A or Class B misdemeanor). For more information about employee responsibilities under Title IX, including information about confidential employee reporting exceptions, please visit the Title IX website at http://titleix.utexas.edu.

Required Qualifications

Bachelor's degree and one (1) year of relevant ticket sales experience with a proven track record of success. Professional customer service experience.

Demonstrated ability to interact effectively with customers, coaches, administrators, student-athletes and coworkers. Strong organizational, management and leadership skills. Proficient computer skills including word processing, spreadsheets.

Proficient with sales outreach through social media. Relevant education and experience may be substituted as appropriate. Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

More than 2 years' of relevant ticket sales or operations experience with a proven track record of success. Experience working in collegiate or professional sports.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident.

Salary Range

$40,000 + depending on qualifications

Working Conditions

Uniforms and/or personal protection equipment (furnished). May work in all weather conditions. May work around standard office conditions.

Use of manual dexterity. Climbing of stairs. Lifting and moving.

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications.

Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs.

If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.

Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.